yspec wrote:That's exactly the same issue we see at uptous.com. Looks like it's a real and significant Blackberry issue. I hope that they can do something about it.
Guess what? This thread has gotten some very very rare attention from internal RIM folks. And they cannot reproduce what is documented here. And they cannot think of anything that changed in BIS around the time you mention that would have caused this. And they can't think of any way to help further via these user-to-user forums. And that they'd like to talk with you about it all.
But, the only way to do that is if you formally escalate the issue, through your service provider, all the way into RIM. But they want you to know that it is really really important that you be 100% certain that what we talked about is 100% true...that it worked fine before, nothing changed with your outbound email handler, and it stopped working about a month ago.
If you can attest to that, then they want you to escalate through your BB service provider. You might have to gently push a little bit to get past their front line "defenses" and into their internal BB support folks...but that's not even far enough. You need to get escalated all the way truly into RIM in order for this to get to those who have now taken a look at this thread and offered the advice.
Be patient. Be gentle. But be persistent. Once you get to those correct folks (no, I cannot give you names), you will be with those who really can help, I am sure.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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