Device software for BlackBerry®

[yspec]

I agree 100%. It is ridiculous. Blackberry claim to fame is email and they seem to be completely indifferent for such a major bug. 

[lolrus]

For my limited application, I've modified my mail server (Exim) to rewrite any mail in UTF-8 being forwarded to a blackberry.net address to have a charset of ISO-8859-1.  It hoses mail with non-overlapping characters, but the mail I typically receive is encoded in UTF-8, but doesn't use any high-byte characters.  This restores reply-to functionality at the expense of UTF-8 emails with high-byte characters.  With no fix in sight, this is a price I'm willing to pay.

[jasondainter]

I wish I would as technically talented as you to be able to do this, but I'm not! I dont even have a blackberry enterprise server so this isnt an option for me sadly.

BLACKBERRY - YOU HAVE SOME SERIOUSLY UNHAPPY CUSTOMERS HERE. At least dignify us with a response that isnt a fob off on your own **bleep** forums.

[yspec]

Thanks for trying to help but can't work for us. We have many Blackberry users but only few have a blackberry domain. We also have users who add content in multiple languages and we can't just cancel the option.

Thanks for trying to help. I hope Blackberry will jump in as well and try to help.

Best,

Yuval

[jasondainter]

Still no response from blackberry? Do they even care that this is such a huge issue for so many people?

[codegirl42]

You know what?

This is really REALLY sad, RIM.

You've got thousands of people complaining about an OBVIOUS bug...

(I've been complaining with Basecamphq.com since August...although some people didnt notice until October)...

JUST FIX IT!

Otherwise...you'll lose customers....

I'll certainly be twittering and facebooking about this over the next few weeks...

And I encourage everyone else to do the same...

I've got about 2,800 followers on twitter and about 1,100 blackberry users emails that I've compiled due to selling custom blackberry themes...

If we can use the basic email function to reply to someone from our blackberries when we're on the go, what's the point of having a Blackberry?

Id rather switch to the new driod...maybe their response time is faster for critical items such as this.

[yspec]

I'm with you - will do the same!!! Feel free to use our name as a reference as well - www.uptous.com

[codegirl42]

And just so that there's more information posted with regards to errors that all the basecamphq users are having...

Reporting-MTA: dns; smtp04.bis.na.blackberry.com

Final-Recipient: rfc822;notifications@WHATEVERTHEIRSUBDOMAINIS.basecamphq.com
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [72.32.33.206]
Diagnostic-Code: smtp; 5.1.0 - Unknown address error 550-'5.1.1 <notifications@WHATEVERTHEIRSUBDOMAINIS.basecamphq.com>: Recipient address rejected: User unknown in virtual alias table' (delivery attempts: 0)

[Xandrex]

---

codegirl42 wrote:

And just so that there's more information posted with regards to errors that all the basecamphq users are having...

Reporting-MTA: dns; smtp04.bis.na.blackberry.com

Final-Recipient: rfc822;notifications@WHATEVERTHEIRSUBDOMAINIS.basecamphq.com
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [72.32.33.206]
Diagnostic-Code: smtp; 5.1.0 - Unknown address error 550-'5.1.1 <notifications@WHATEVERTHEIRSUBDOMAINIS.basecamphq.com>: Recipient address rejected: User unknown in virtual alias table' (delivery attempts: 0)

---

this is clearly an error message that occurs on the basecamphq server. nothing to do with RIM.

[codegirl42]

Well...I can't say that I wasnt expecting someone to say that...

As, they said you would...

But it's NOT a basecamphq issue...it's a RIM issue.

Here's the basecamphq thread, just in case...

http://forum.37signals.com/basecamp/forums/1/topics/12404