10-03-2010 07:32 PM - last edited on 10-03-2010 07:34 PM
The reply-to field is as plain as daylight in Outlook. You can even insert a column to show it: 'Have Replies Sent To', by name. On my BB, gmail honours the 'reply-to' address - it is plainly displayed. If, in Outlook, you insert the 'Have Replies Sent To' field into, say, your Inbox, you will see which of your incoming emails contain different reply-to addresses... possibly none. However, the feature (I don't like it) IS used. For example, every Facebook email notification for a comment has a different 'reply-to' address. I've just done a quick run through, and found an excample from Adobe:
Date: Mon, 20 Sep 2010 04:08:27 -0500
From: Adobe Systems <info@adobe-direct.com>
To: soandso@hotmail.com
Reply-to: <1410230-4219007z@adobe-direct.com>
(I have changed my email address.)
The 'reply-to' feature should either be abolished or applications forced to honour it!
11-16-2010 07:50 AM
Update!
The case of my own BB 9700, using the o2IRL network, and its failure to read the 'Reply-to' field has been solved, that is, the cause has been established.
Some detail here:
The error lies in BIS. It incorrectlys read MSNMSP (Microsoft's Mobile Services Protocol). If however, you force BIS to read the POP3 protocol for Windows Live, the error - apparently - disappears. I say 'apparently' as I have not tried it, and won't. Using POP3 seriously degrades other functions.
The next upgrade of BIS may, I am told by RIM via o2IRL, fix this.
A similar answer to this may well apply to the same problem, but with different networks and different email providers, identified by other users in this thread.
It is also clear that the BIS configuration varies between networks. For example, Verizon in the US uses (or has been using), for Windows Live addresses, POP3 by default. The dafault though for BIS as used by o2IRL (the o2 network in Ireland) is MSNMSP.
MSNMSP is what Windows Live offer mobile client services, such as BIS/RIM. A different protocol is used for their own mobile site for email, wherein the 'Reply-to' header is read correctly.
Frankly, this is a dog's dinner!! A client service which does not read the 'Reply-to' field correctly should not be offered to the public. It's like selling a car with no reverse gear. Let's hope RIM do in fact deal with this.
11-16-2010 08:59 AM
This is a link setting out how a user changed his BIS settings at Verizon to switch from the new (as at June 2010) default of POP3 back to MSNMSP for his Hotmail account: