Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
inside custom component

Device software for BlackBerry®

Reply
New Contributor
lmartin10
Posts: 9
Registered: ‎10-18-2010
My Carrier: T-Mobile

Can send but can't recieve email

I noticed earlier this afternoon that none of my email (google apps gmail) is being pushed to my phone, though I can still send emails. The last one that came through was around midnight. I've seen a lot of posts about it here and elsewhere but no actual solution. I've resent the service books,deleted and re-added the account, multiple battery pulls, etc etc. Any ideas?

Please use plain text.
BlackBerry Technical Advisor
ViciousFerret
Posts: 3,406
Registered: ‎07-26-2010

Re: Can send but can't recieve email

Hey lmartin10,

Welcome to the BlackBerry Support Community Forums.

 

Are you having trouble receiving PIN messages or any other messages?

 

Also can you provide your PIN number through private message and I can investigate this further for you.

 

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.
New Contributor
lmartin10
Posts: 9
Registered: ‎10-18-2010
My Carrier: T-Mobile

Re: Can send but can't recieve email

Thanks for your response. I "think" the problem is solved for now. Looks like gmail was having some issues over the last few days as I've seen elsewhere that I wasn't the only one having trouble. I'll drop by with more details if it happens again.

Please use plain text.
BlackBerry Technical Advisor
ViciousFerret
Posts: 3,406
Registered: ‎07-26-2010

Re: Can send but can't recieve email

Hey lmartin10,

 

Thanks for the reply.

 

I'm glad to hear everything is going okay.  Let me know if anything comes up.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.
New Contributor
lmartin10
Posts: 9
Registered: ‎10-18-2010
My Carrier: T-Mobile

Re: Can send but can't recieve email

Turns out my problem isn't solved. I'm getting emails now, but with 2+ hour delays on my gmail. I've also never had working 2-way sync. I don't know if the two issues would be related in anyway?

Please use plain text.
BlackBerry Technical Advisor
ViciousFerret
Posts: 3,406
Registered: ‎07-26-2010

Re: Can send but can't recieve email

Hey lmartin10,

 

Can you send a private message to me with your PIN number so i can further investigate?


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.
New Contributor
chunseng319
Posts: 2
Registered: ‎11-04-2010

Re: Can send but can't recieve email

I have the same problem. I can't receive email from my company's mail box. Mail can receive using pc but nothing on my Blackberry. However I don't have this problem for my hotmail account which I can receive email on my Blackberry. Please help.
Please use plain text.
BlackBerry Technical Advisor
ViciousFerret
Posts: 3,406
Registered: ‎07-26-2010

Re: Can send but can't recieve email

Hey chunseng319,

 

Welcome to the BlackBerry Support Community Forums.

 

Can you send me a private message with your PIN number so I can further investigate?

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.
New Contributor
chunseng319
Posts: 2
Registered: ‎11-04-2010

Re: Can send but can't recieve email

Hi, I have solved the problem. Apparently my mail box too full so my BB can't retrieve the mails properly. After I deleted some mails it's working now. Thanks.
Please use plain text.
BlackBerry Technical Advisor
ViciousFerret
Posts: 3,406
Registered: ‎07-26-2010

Re: Can send but can't recieve email

That's great to hear!  I'm glad to hear the issue is resolved.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.