Device software for BlackBerry®

[jordo2k8]

HI, I did a hard reset lately because I wanted to clear my enterprise email . Since this time, I can't active internet email like Hotmail on my torch 9800. I have the option to activate my old email  in the menu "Email Account Activation" but when I try to verify my password I have an error message " Sorry, unable to continue your session. Please log in again,"  Does somebody know what I can do to activate my old email or a new one?

Jordane

[BillJ · Accepted solution]

From your phone's browser, go to http://mobile.blackberry.com .  Scroll down to Communications then to Email.  You can activate your email account for your phone from there.

I hope that helps you. 

[jordo2k8]

Thanks. It works.

[jordo2k8]

@BILLJ . Last time I have used the link above amd it woks. Today the option communication is not displayed when I use the link. Is there an other way to manage my email?

[BillJ]

Yes.  You can use Telus's self-serve BIS site from where you can add, delete and edit email accounts for your phone from your PC.  You'll have to call Telus to get a user/pass combo but it's worth doing.

Secondly, if you don't want to bother with that option, you can type www.blackberry.com/integrate from your phone's browser.  That will get you the same results as the first link I gave to you.

I hope that helps you. 

[yohannyphm]

thankssssssss you just save my life it took me 2 days by myself without success despite  I did it 3 times before with the old scroll down system.

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BillJ wrote:

Yes.  You can use Telus's self-serve BIS site from where you can add, delete and edit email accounts for your phone from your PC.  You'll have to call Telus to get a user/pass combo but it's worth doing.

Secondly, if you don't want to bother with that option, you can type www.blackberry.com/integrate from your phone's browser.  That will get you the same results as the first link I gave to you.

I hope that helps you. 

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did it 3 times before with the old scroll down system.