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New Contributor
gotdamsg
Posts: 8
Registered: 06-04-2009
Accepted Solution

Cannot create account

Just bought storm 9530 (Verizon set) new one. But im having problem to create a BIS account in my country.

 

The error is Cannot create account: This BlackBerry(R) device is not registered with your wireless service provider. Please register this device and verify that the URL of the current web site matches the one provided by your wireless service provider.

 

The problem is my device isnt registered yet with any carrier and it is also haven't registered on Verizon.

 

Really need advise on this matter.

 

Thanks.

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New Contributor
gotdamsg
Posts: 8
Registered: 06-04-2009

Re: Cannot create account

Also my host routing table is empty. When I clicked Register Now nothing happen. I didn't get any message at all (my carrier stated that I should receive message when click Register Now).
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Guru III
sdgardne
Posts: 26,770
Registered: 11-28-2008
My Carrier: AT&T

Re: Cannot create account

Hi and Welcome to the Forums!

 

You didn't say what country you are in nor the carrier you wish to use. There may be an activation with your carrier that must be done first. On VZW, it's a couple of *228 calls -- but I have no idea if that's applicable to you. My advice, contact whoever you are buying your phone service from and ask them how to activate.



Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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New Contributor
gotdamsg
Posts: 8
Registered: 06-04-2009

Re: Cannot create account

Im from Malaysia, the carrier is Celcom. The phone is unlocked and I have already activated it to use on my carrier. Celcom partnered with Vodafone, their official Storm device is 9500. Is this the reason my device cannot registered on their BIS?
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Guru III
sdgardne
Posts: 26,770
Registered: 11-28-2008
My Carrier: AT&T

Re: Cannot create account

Hmmm...not sure...but I do see Celcom showing they have Storms, so I'm not positive. Do you know if they are GSM or CDMA? Whichever they are, you should also set your data connection (Manage Connection > Mobile Network Options) to match the Network Technology that they use. You should see the symbol for it right below the signal strength bars in the top-right. And the letters (whatever they are -- 1XEV, GSM, 3G, etc.) should be UPPER CASE...lower case will mean that your BB sees the network, but is not connected.

 

I still am thinking, nevertheless, that you need Celcom to help out getting you going. Not only does your device need to "talk" the right networking, but your account needs to have the proper data plan in order to use the BB internet-based services.

 

Keep trying...we'll figure it out.



Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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New Contributor
gotdamsg
Posts: 8
Registered: 06-04-2009

Re: Cannot create account

Celcom is on GSM. Already set the right network technology which is 3G & 2G. The letters are all UPPER CASE.

I already contact Celcom to solve this matter but they informed me that they haven't support the 9530 model. They're only support 9500.

 

Is there anyway I can make it work on Celcom?

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Guru III
sdgardne
Posts: 26,770
Registered: 11-28-2008
My Carrier: AT&T

Re: Cannot create account


gotdamsg wrote:

 

I already contact Celcom to solve this matter but they informed me that they haven't support the 9530 model. They're only support 9500.

 

Is there anyway I can make it work on Celcom?


Ummm...well...I honestly don't know...but I also honestly think that the definitive answer is the answer you received from them...sorry.



Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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New Contributor
gotdamsg
Posts: 8
Registered: 06-04-2009

Re: Cannot create account

I can create my account now :smileyhappy: Dont know why and how suddenly I can register with my BIS carrier.
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Guru III
sdgardne
Posts: 26,770
Registered: 11-28-2008
My Carrier: AT&T

Re: Cannot create account

Excellent! It is too bad that we don't know a true reason why, but at least you are going again. Please do us a favor and mark the thread as solved, though, so that others can more easily know that it is so.

 

Thanks!



Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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New Contributor
gotdamsg
Posts: 8
Registered: 06-04-2009

Re: Cannot create account

The technical support dont know much about the device I think so.. so I turn to other help my friend with deep experience regarding Storm.

He assist me by exploring deep into the device, the engineering screen to play with the networks, IPs and APN.

 

Eventhough it takes some time but it really works.

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