Device software for BlackBerry®

[Mrc123]

I have a problem my email is not working and when I click compose email a black box appears saying No message services configured.you will only be to save draft. Also my Internet is down and mms maps and so on but b b m is still working I have clicked manage connections and services status and the following appears bbi service not connected and bes service not connected Can some genius help many thanks ?????

[BillJ]

Far be it from me to leave a damsel in distress stranded without an answer. 

If your BlackBerry service is not connected, that means there is something wrong with your BIS; either it wasn't added to your cell account properly or it was and it's not working properly.

First, let's register your phone on the network.  Follow the instructions in this article to do that:

http://www.blackberry.com/btsc/KB00510

Next, we'll resend the service books to your phone:

http://www.blackberry.com/btsc/KB15402

Once you've done those two steps, remove your battery while your phone is powered on then replace it.  Try your phone once again.  If you're still having issues connecting, it would then be time to call Vodafone and make sure the BIS is properly set up on your account.

I hope that helps you. 

[Mrc123]

Thank you very much for all of your help I've just found out how to read your replys and I'm sorry for being crude but really never seen them up until now as I havevlearning difficulties many thanks