Device software for BlackBerry®

[d8v1d]

We have 12 Blackberry devcies and are running BES 4.1.6.10. 25% of the devices have issues where calendar items or contacts are duplicated.

The only common thread seems to be that if you go into the options, you see duplicated Desktop lists. There does not seem to be a way of deleting the duplicate.

To fix the contacts issue I had to use the desktop manager software to clear out both Desktop lists then turn back on wireless sync on one of them, but I am trying to stay away from installing the desktop manager software as a matter of course because it seems to add no business value.

Is this a known issue and is there a way to fix this / prevent this because we have now had the green light to supply the rest of our 200+ sales force with Blackberrys however if this continues to happen then it is going to cause a major problem.

Thanks in advance

David

[Forza]

Hi Hi,

Which model and version of devices you are running with.  If you see you have 2x Desktop in calendar & address book options, can you go to Options > Advanced Options > service books and see if you can find more than one Desktop [CICAL] and Desktop [Sync], which by default you should one have one each.  

If so, I suggest you to wipe the BB (Options > Security Options > General Settings > wipe handset) of one of those affected user, remove and readd user back onto BES and perform a wireless activation again.  DO NOT connect to Desktop Manager and see if this retify the issue. 

[dfs579]

I have the same issue with duplicating contacts and calendar appointments on the BB9000.

I do not sync wirelessly only through the Desktop Manager

I do have a duplicate /Desktop [SYNC] but only 1 /Desktop [CICAL]

should I go through the same procedure described above?

Thanks

[kodyleonard]

This helped me with the contacts:

bluescreensolutions.blogspot.com/2009/12/duplicate-contacts-on-blackberry-using.html

EDIT: Link Removed