Device software for BlackBerry®

[eric_pho]

Hi,

We use OWA protocol for retrieving the emails of our company which has its own domain : @eyeka.com.

Here are 3 scenarios of mail sending from a Blackberry device :

1) When a message is sent to an external address (i.e not with @eyeka.com), say yahoo, hotmail, gmail (...), the mail is sent properly and the device show a "OK" status for the message. The recipient will receive the e-mail without problems, and the proper behavior would be that the mail will appear in "sent Items" in the Exchange account. It doesn't, when connecting to OWA interface, we see that the mail is stuck in the Outbox folder! 

2) When sending a message to an internal address (@eyeka.com), the mail is sent properly and is present in Sent items (nothing in Outbox).

3) When sending a message to an external address with an internal address as second recipient of "To" or "Cc", the mail will act as scenario 2 : it's OK.

We have no problem with OWA, we use Entourage (mac), and by Web, we never encounter such issues. All blackberry have no problems with retrieving and sending mails, but why the hell would each mail be stuck every time we send to an external address ?

It's a very awkward situation as every time the Exchange server is restarted, every items stuck in Outbox is re-sent again to recipients!

Any help of you guys will really be appreciated, I'm desperate.

Cheers,

Eric P.

[supportemti]

Hi have the same problem.

But for me, if i sent an email to an internal person, i got the same problem.

I have my server reboot and all message i sent (about 2000) was resent to all people. (3 times because my server crahs 3 time during the week end)

I try to reset my blackberry - same problem

i try to reset my bis.na accout - same problem

i update my blackberry - same problem.

Next step :

re-install service pack on exchange server 2003

to try this : http://support.microsoft.com/kb/948984

to try this : http://support.microsoft.com/kb/948716/en-us

///////

1. "Start"
2. "Settings"
3. "Control Panel"
4. "Mail"
5. "Data Files"
6. "E-mail Accounts"
7. Double Clicked on "Microsoft Exchange Server"
8. Removed the check from "Use Cached Exchange Mode"
9. "Close"
10. "Close"

////////

Need help too, if anybody have a solutions.

Exchange 2003 Version :  6.5.7638.1

Outlook 2007 Version : 12.0.6514.5000 sp2 mso (12.0.6425.1000)

blackberry v: 4.5.0.127

[supportemti]

I think i found the solutions but no time to test it now ...

I have Microsoft Exchange Server 2003 on my server.

I have Outlook 2007 French.

So, i juste create a new mailbox on the server AD, connect to it via OWA, and after, setup it on my blackberry.

Everything work fine for this mailbox and the Blackberry.

•  
  •  
    • I got no "outbox" email when send an email from the BB, because de outbox folder doesn't exist anymore, the name is boite d'envoie.
    • The email was in the Element envoyé (sent item) where is supposed to be.

So i just compare my two owa account and i found this:

My new owa account where all in french when i create it like this :

boite d'envoie (for the outbox)

boite de reception (for the inbox)

element envoyé  (for the sent items)

On my problematic owa account, all the folder where in english.

So i think the solutions is to make a backup of my outlook in a .pst files.

delete the mailbox on the AD server

Re-create my mailbox.

Re-importing all the email from the english directory to the french directory.

I will tell you soon about that.

Regards,