Device software for BlackBerry®

[vivek1020]

I have been using BB from past 6 months or so, however all my messages from day one are getting auto deleted, the required changes are made to stop that but it still does not work.
E:g - if vodafone is sending me a msg, the content would get deleted and the symbol would go green.
Pls help me on this.
Reagrds
Vivek

[ViciousFerret]

Hey vivek1020,

Welcome to the BlackBerry Support Community Forums.

I can definitely help you out.  First I would suggest checking to see how much free memory is on the BlackBerry® Curve™.  

Go under Options>Device>Status and Information, then you will see how much free memory is available.  If it is low it will erase messages to free up space.

This issue could also be caused by a problem with the message database.  Open up BlackBerry® Desktop Software on a PC and go to Device>Backup to create a full backup.  Then proceed to Device>Delete Data>Selected Data, then choose Messages and click on delete.

Test out receiving new messages for the next 24 hours and if the messages should not clear anymore automatically now.

Note: Restoring the backup file will bring back the problem in the database.

Let me know if you have anymore questions.

[vivek1020]

Hi ViciousFerret

Sorry for the delay,
I have done the first psrt of taking the backup from my device but the second where it says delet data I can not select messages, if I select then it goes to complet delet incluting email's, contacts. Etc.
With my BB 9300 curve OS 6 I don't have that option of selecting the data to delet....

Vicious Ferret do I have anyother option..
Please do let me know ...

Regards
Vivek