I have not seen any evidence that RIM cares about fixing our problem. So, I don't think we should get our hopes up. It's quite clear to me that RIM is one of these companies that, once they have your money in their pocket, don't feel the need to care anymore. I do not think the folks at RIM understand the concept of the lifetime value of a customer. When you're all about short-term profits and don't care if your customers are satisfied, it really doesn't matter if your advertisements match the actual feature set of the product.
I too am in a situation where I'm stuck with a contract on this piece of junk that doesn't work. I bought a GPS phone so that I could have access to location-based services. RIM's GPS phones unfortunately do not seem to provide GPS functionality, like the iPhone does. Apple's iPhone actually comes with the GPS features they promise.
Because RIM doesn't care about us, I think the best thing we can do is make more and more and more noise about this. At the very least, hopefully we can help others who are looking for GPS phones by making them aware of these issues before they buy. Write blog posts, complain to your carrier, complain to the BBB and Ad Standards Canada, etc. Good companies fix their mistakes in situations like this. Bad companies hide and pretend nothing's wrong.
In a way I hope RIM doesn't give us anymore answers, because the last one just made me more angry. I want to see a human response admitting that it is broken and what the plan is to make it work, not robotic legal bs speak. That's so unappealing to me. It really just doesn't work these days. People appreciate honesty and openness. Be REAL, tell us that you screwed up and tell us what you're going to do to FIX it.Stop hiding.
