Device software for BlackBerry®

[dusti]

its not working, i reloaded the software, it still is the same....

even worse i know have to accept that agreement application which i cannot scroll to accept, so now my phone is just sitting there on that stupid page.... making it  impossible for me to even navigate.

Im really getting frustated with this blackberry thing it has given me problems since three weeks of owning it and ever since now the things have just been going on a downward spiral

[darylm]

What page are you talking about? It would help if you would describe the steps you've taken.

[Krypto]

Hi Dusti, sorry for the delay in getting back to you.

Can you try a selective backup of just the databases you need (e.g. Address Book, Calendar, Messages, etc?). If not, download and install BlackBerry Protect on your phone and use that to backup the necessary databases.

If you still can't get it to work from the step of where you run the Loader.exe file, download and install a program called BBSAK to your computer by going to http://bbsak.org. Once its installed to your computer, plug your phone in and launch it, then choose Wipe Device from the main set of options. If your phone is not recognized, press Ctrl+Alt+Delete on your computer, select the task manager, select the processes tab and shut down the process named bbdevmgr. Next, return to BBSAK and select Connect. It should now see your phone and allow you to wipe it. Note: this will remove all device info, so make sure you have tried to back it up first. Once that is done, choose Load OS and reload the OS to you device.

Hopefully that will help!

[porcha24]

hi i backed up my device but when i went into my documents folder tried to open it it says windows could not open this file go online to find a programme to open it, i dont understand

[Krypto]

Which file are you referring to?

[jnieurzyla]

After reloading the software, done because of probable file corruption. I am now restoring my data, my question is, I have had my phone unlocked, will it still be unlocked afetr reinstalling the operating system? or do I have to unlock it again??

BTW your instructions were great, thank you. But you should also update to include Win7?

Tnx,

John 

[Krypto]

Hey John, glad to hear that it worked for you!

Good news is you won't need to worry about unlocking your phone. It will stay unlocked.

Also, I know about the updating... unfortunately I can't update the post myself anymore, but maybe I'll see if a forum moderator can take care of that for me!

[DMW3]

Hi i have a curve 8520 from tmobile but it is unlocked and now on att i was wondering how to update my software to os5 currently on 4.6 please help thank you

[Krypto]

Hi DMW3,

Have you figured this out yet? If not, let me know... It's been a busy few days so I've been unable to check the forums.

[DMW3]

Sorry but no i acctualy just moved to an android device on T-mobile but i did find one thing if u have a friend on tmobile that has a blackberry just ask to borrow there sim card for like 15 minute (hopefully they let u) then go to options advanced options and click wireless update and that should do it PS. the friend needs to have a data plan