Device software for BlackBerry®

[qasidb]

Basically, ever since I got my BB in Oct 2010, the BB browser has been working fine.
But only recently I can't use it properly because its menu has randomly disappeared.
What I mean is, is that there's that button you press to get the menu (the BB logo button) on BlackBerry. I press that on the browser and what that now does is that it makes my cursor vanish from the screen and it shows no menu on the browser.
True, I can use the browser shortcuts (for example, R means refresh) but there are so many I have to remember and I don't want to do that. All I want is to press the menu button and for the menu to appear.
I've restarted it, nothing happened.
I do have another, faster browser (BOLT) but you can't watch videos on there.
I use the BB browser to watch videos and also other things.

Is there any way to fix this problem or can it be possible to delete and reinstall the BB browser?

Thanks.

[JSanders Resident Expert]

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qasidb wrote:
I've restarted it, nothing happened..

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How did you 'restart'?

Do a simple reboot on the BlackBerry in this manner:

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.

[qasidb]

No, sorry, I just tried that, it didn't work.

[JSanders Resident Expert]

Ok, so when your browser is open and you press the Menu key, what DO you see in the menu... anything at all?

[dale4g · Accepted solution]

Have you dowmloaded a "screen snapshot" app?
If so, you'll have to delete it.
I had this problem with my 8520.

[qasidb]

No menu appears when I click the menu button, the cursor just disappears. I then have to press the menu button 2 more times and the cursor reappears.

[qasidb]

Thanks a lot!
I deleted 'Screen Grabber', skeptical that it would solve the no menu problem BUT IT DID!
Thanks a billion!