Device software for BlackBerry®

[skayes]

Okay so I've had my BlackBerry Curve 8310 for a week now.  Just been tooling around with it to learn how it works on my own.  Today I was trying to register the BIS to log into my email account to create a filter to stop sending my Gmail Sent mail back to my phone (so annoying).  Anyway, Tried registering as a new user via PC.  I entered my PIN and IMEI and it told me that an account already existed for that PIN.  I thought that was strange, I hadn't registered before?  SO just out of curiousity I clicked on the 'forgot my password' link and had it sent to my phone.  I see an icon saying I have a new messge however I cannot FIND the message.  Thought I did something stupid or wrong so I clicked resend for the password and again I see now I have two and then three new messages (third time is supposed to be the charm right?) on the icon but can't find these messages!  I looked in SMS/MMS folder, looked in Gmail and BlackBerry mail folders but still cannot locate these messages!  Where the heck did they go??

BTW I finally registered with the BIS through my phone and was able to complete it there and then logged onto my PC and created the filter I wanted.  So I'm cool with that.  I just need to get that stupid new message icon off my phone.  Dunno if it helps but when I get new emails, the number on the message icon increases, so it must be something to do with email..? 

Please Help! 

ss 

[d_fisher]

Go to Messages > Saved Messages and make sure the unread message is not in there.

[skayes]

Nope, no saved messages in there.  Last night I had taken a picture with my phone then clicked to email it to someone and when I hit "send" on the email it goes back to that list of messages and shows it in there for a second until it's sent...I found the messages.  But I didn't see a heading on that message folder or anything... so looking through my phone again... I still cannot find the inbox where those messages are!  The only way I can find it is when I go to email a picture. Oh well I guess it's a screwy way of finding it but I guess I know how to if something shows up again! 

[alt1800]

I had this problem too.

There is what I have come to know as a 'catch all' message area called 'Messages' where, regardless of how you have email, SMS, or MMS messages seperated, appears to receive everything into it.  I (and I suspect you also) had it supressed from the main home screen so that the icon didn't show (since it just seemed like duplication to me).  From the home screen, hit your menu key and select show all.  This will allow the 'message' icon to appear and further allow you to access any mystery unread messages.  Once you've done this you hit your menu key again to unselect 'show all' to again supress any unwanted icons from the home screen.

You're 'sending pictures' solution that you stumbled upon sounded like a lucky way of getting to the same place, but ultimately allowed you and me to occomplish the same thing.  Just thought you'd be interested in the above information if there was a next time.

[henriquesm]

appened with me, but i found the solution!

open your sms box, open any sms and click menu, it will show the option next unread item or something like that! my menu is in portuguese but i think in english is that!

[henriquesm]

happened with me, but i found the solution!

open your sms box, open any sms and click menu, it will show the option next unread item or something like that! my menu is in portuguese but i think in english is that!

[trinityc_0925]

i actually tried that.. and it tells me that i have NO UNREAD MESSAGES but the icon is STILL there! help please! 

[sdgardne]

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trinityc_0925 wrote:

i actually tried that.. and it tells me that i have NO UNREAD MESSAGES but the icon is STILL there! help please! 

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Hi and Welcome to the Forums!

Try this:

• Homescreen > Messages > > Search

Set as follows (may vary depending on your device OS level):

• Search Type: Local


• Name In: Any Address Field


• Subject Message: <leave blank>


• Include Encrypted Messages: Yes


• Service: All Services


• Folder: All Folders


• Show: Unopened Only


• Type: All

That should return to you all unopened messages from all message conduits.

Good luck and let us know!

[duhduhdork]

hi, i tried that but it still doesnt work. there's still a message icon without a red asterisk on my home screen, although i've already mark all prior messages open. please help

[sdgardne]

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duhduhdork wrote:

hi, i tried that but it still doesnt work. there's still a message icon without a red asterisk on my home screen, although i've already mark all prior messages open. please help

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Hi and Welcome to the Forums!

New instructions...

• KB21879How to search for unread messages on the BlackBerry smartphone

Good luck and let us know!