Device software for BlackBerry®

[paul435smith]

Upon connecting Playbook to computer screen comes up with 'Installing Drivers' PlayBook is trying to install the required drives etc. etc'.  It doesn't matter how long I wait - nothing happens here.
 

Then a window comes up with BB Device Manager 7.0 Install Wizard. So I follow instructions to install this upgrade. Everything seems to be fine - copying files to computer until an error occurs. Error 1402. Could not open key. UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\B4 etc etc.   The install program then 'Rollsback' and installation does not take place. The Error requests that I verify that I have sufficient access to that key - Which Key is it referring to? Also, that I contact my support personnel - Who is that?

So... I've tried uninstalling Device Manager 6.0.0.30. But I cannot do this either because it goes through the same routine above... once it hits the Error 1402, it cannot be uninstalled.

I'm running Windows 7 OS.
 

The worst thing is, after I press the 'Dismiss' button on the PlayBook to pass by the window re: drivers, when I go into my computer, the Playbook is not recognized. This means I cannot access files from computer to Playbook. If I unplug the USB cord from the PlayBook and then plug it back in, The PlayBook shows up as O bytes free of 52.8MB. 

If I go through the same routine as above with my BB 8900 Phone connected by USB to the computer, then once again, Device Manager cannot be upgraded.

Can anyone help with this?

Thanks,

Paul

[sdgardne]

Hi and Welcome to the Community!

I suggest this thread:

• http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...

However, modify it and, at least for now, don't bother with your BB OS package (no harm to do that, it's just not necessary for the PB).

That said, if you cannot get the uninstall to properly complete, you may need to seek out a different uninstall methodology -- some 3rd party app for Windows that would be able to cleanse the Desktop Software completely off of your PC so that you can cleanly start over. Sorry...I don't have any recommendations for those, but some have discussed them in the past in this site.

Good luck!

[paul435smith]

Thank you for your suggestions, however, even though I did my best to uninstall Device Mgr. even using Registry to remove RIM entries, the problem still exists.  There are other registry entries re: PUMA and BB but I'm afraid to start removing these so just stuck with RIM Blackberry.  It didn't work because I once again tried to re-install Device  Manager and came up with the Error 1402 again.  I've spent hours on this so it's pretty frustrating.

I can use my phone and transfer files to and from using it as a USB device.  But when I plug in my PlayBook to the PC, it always comes up with the autorun for Blackberry Device Manager to be installed.  If I cancel the install and go to my computer, there are only 3 files showing on PlayBook...  Drivers (folder), autorun & Blackberry Device Manager Readme file.  As usual, if I try autorun I come to the snag Error 1402 (could not open key - UNKNOWN\Components etc.)

So I cannot transfer to or from my Playbook.  I wanted to view movies on my HD TV which I was doing before (few months ago).

Surely someone else has had this problem?

Thanks,

Paul

[sdgardne]

I would suggest two things...

1) If you are, as the process discusses, removing everything from your PC related to BB, then I would remove all Registry Keys related to RIM or BB...all.

2) If as well, you have nothing else on your PC that relates to Puma, then I would also remove those keys.

You also could investigate a 3rd party app cleanser for your PC...sometimes, it is just really hard to truly and fully remove the Desktop Software. I've seen some discussions on the forums about those, but have no recollection of options for that.

Good luck!

[paul435smith]

OK.  I removed everything I could from my PC.  Now when I plug 8900 Phone into PC I can open folder and could, if I wanted, transfer files back and forth.  So it's acting as a USB device only.

But... when I plug in the Playbook to the PC, once again the Playbook is bringing up the install autorun for Blackberry Device Manager Version 7.  If I close this window, all I have is 0 bytes free on the Playbook and cannot transfer anything.

So it is the Playbook setup that is causing this problem.

So I guess what I really need to know is how do I make the Playbook open us as a USB device only and NOT request I install BB Device Manager?  (Which will not install on my computer).  In other words, delete this autorun setup or disable it?

I've tried deleting the 3 visible files on the Playbook (Drivers, Autorun & Readme) but they cannot be deleted.

Thanks again,

Paul

[sdgardne]

Oh...sorry, what I intended was that the extra cleansing steps be part of step 2 of the other "clean start" post...but still continuing with completing the full installation of the latest Desktop Software package.

I really don't know why yours will not work...as I said above, maybe you need a 3rd party cleansing tool of some kind to actually fully remove it so that it can install cleanly. I know that, on mine, with the Desktop Software 7 installed to my PC, I can use both my BB and my PB as USB drives with no troubles at all. And I've used that cleansing process more than once (I think I did it three times to test the process before I posted it).

I also know not to expect this to work for all cases...there will always, when dealing with things designed and built by humans, be some percentage (hopefully very small) of the population for which things are just "special"...and it takes a lot of detective work to figure out those situations.

I further know that, in the past, there are a few cases where folks resorted to rebuilding their entire Windows PC from scratch to get things cleaned up. A very drastic step to be sure, and I agree with all who will pounce on this with "that's ridiculous!"...nevertheless, it is a remedy that has worked for some (and they chose to undertake that...all anyone here does is give recommendations...the end user makes their own choices).

So, I'm running out of any new ideas for you...sorry.

Good luck!