07-13-2012 05:49 PM
Upon connecting Playbook to computer screen comes up with 'Installing Drivers' PlayBook is trying to install the required drives etc. etc'. It doesn't matter how long I wait - nothing happens here.
Then a window comes up with BB Device Manager 7.0 Install Wizard. So I follow instructions to install this upgrade. Everything seems to be fine - copying files to computer until an error occurs. Error 1402. Could not open key. UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE
So... I've tried uninstalling Device Manager 22.214.171.124. But I cannot do this either because it goes through the same routine above... once it hits the Error 1402, it cannot be uninstalled.
I'm running Windows 7 OS.
The worst thing is, after I press the 'Dismiss' button on the PlayBook to pass by the window re: drivers, when I go into my computer, the Playbook is not recognized. This means I cannot access files from computer to Playbook. If I unplug the USB cord from the PlayBook and then plug it back in, The PlayBook shows up as O bytes free of 52.8MB.
If I go through the same routine as above with my BB 8900 Phone connected by USB to the computer, then once again, Device Manager cannot be upgraded.
Can anyone help with this?
07-13-2012 06:22 PM
Hi and Welcome to the Community!
I suggest this thread:
However, modify it and, at least for now, don't bother with your BB OS package (no harm to do that, it's just not necessary for the PB).
That said, if you cannot get the uninstall to properly complete, you may need to seek out a different uninstall methodology -- some 3rd party app for Windows that would be able to cleanse the Desktop Software completely off of your PC so that you can cleanly start over. Sorry...I don't have any recommendations for those, but some have discussed them in the past in this site.
07-15-2012 12:22 PM
Thank you for your suggestions, however, even though I did my best to uninstall Device Mgr. even using Registry to remove RIM entries, the problem still exists. There are other registry entries re: PUMA and BB but I'm afraid to start removing these so just stuck with RIM Blackberry. It didn't work because I once again tried to re-install Device Manager and came up with the Error 1402 again. I've spent hours on this so it's pretty frustrating.
I can use my phone and transfer files to and from using it as a USB device. But when I plug in my PlayBook to the PC, it always comes up with the autorun for Blackberry Device Manager to be installed. If I cancel the install and go to my computer, there are only 3 files showing on PlayBook... Drivers (folder), autorun & Blackberry Device Manager Readme file. As usual, if I try autorun I come to the snag Error 1402 (could not open key - UNKNOWN\Components etc.)
So I cannot transfer to or from my Playbook. I wanted to view movies on my HD TV which I was doing before (few months ago).
Surely someone else has had this problem?
07-15-2012 12:47 PM
07-15-2012 03:23 PM
OK. I removed everything I could from my PC. Now when I plug 8900 Phone into PC I can open folder and could, if I wanted, transfer files back and forth. So it's acting as a USB device only.
But... when I plug in the Playbook to the PC, once again the Playbook is bringing up the install autorun for Blackberry Device Manager Version 7. If I close this window, all I have is 0 bytes free on the Playbook and cannot transfer anything.
So it is the Playbook setup that is causing this problem.
So I guess what I really need to know is how do I make the Playbook open us as a USB device only and NOT request I install BB Device Manager? (Which will not install on my computer). In other words, delete this autorun setup or disable it?
I've tried deleting the 3 visible files on the Playbook (Drivers, Autorun & Readme) but they cannot be deleted.
07-15-2012 05:49 PM