Device software for BlackBerry®

[nakia1965]

I recently had my Storm 2 handset replaced under warranty.  In going through the process of updating/synchronising the new handset to my Outlook, I had problems with both Calendar and Contacts. 

The Calendar problem turned out to be related to Contact anniversaries. I opened the contact, removed the birthday, saved the record and then added it back and saved it again.  The record then synced.

I had problems syncing contacts that had no email address in Email 1, but did have an email address in Email 2.  Once I moved those email addresses into the Email 1 field they synced ok.

Then the Desktop Manager told me to update the device software to version 5.0.0.973.  I went through the whole process and then checked the phone.  Calendar seemed to be ok, but all the contacts were gone - there was only one contact showing with about 360 duplicates.  I tried to resync with 'replace data' ticked and it made no difference.  I then deleted one of the many entries on the handset and they all disappeared at once.  So I created a manual contact entry on the handset and saved it - which also showed up as many pages of duplicate entries.

Next day, I synchronised my husband's Storm 2.  Desktop Manager told me to upgrade his device software, which I did... with exactly the same result as I got with mine.

I have now downgraded both handsets back to 5.0.0.497 and resynchronised to Outlook (one way from Outlook to Device, replacing all data) and both handsets are now operating properly.

I am using Desktop Manager 5.0.1 having upgraded to V6 and then having to downgrade to V5 again when it would not synchronise with Outlook.

Not happy with RIM for pushing 'upgrades' that fail and cause hours of work to restore to something that works.

[JSanders Resident Expert]

RIM doesn't push the upgrades -- your service provider does so, once they have certified and approved the operating system upgrade for their devices.

But, .973 does work on the 9520 in the manner you wish it would, I've used it myself on that model.

[mkb0909]

I agree with you.  My last two software upgrades have deleted most of my contacts and replicated the few that are left 7-8 times each.  From searching the forums, it looks like many many people have had the same problem.  I think RIM lacks any quality control whatsoever.  Total garbage.  This will be my last Blackberry.