jjanderson5 wrote:
the first thing I tried to do was dial my home phone number. This is when I found out that the IT policy was still in place.
Uhhh...really? I've never heard of such a method to determine the existence of an IT Policy. Very interesting.
BTW - I just yesterday remove my BB from BES and then removed the IT Policy. So I know that these procedures do work, or at least did for me.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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I'm sorry to take so long to respond. I've been busy with lots of other things, but I finally got back to my Blackberry.
Just to explain. I tested by dialing my home phone, not to check the IT policy, but just to see if I was still being blocked,
which if it works, implies that the IT policy is not interferring with normal operation of the phone.
Anyway, I was able to get my Blackberry 8700, the one I had problems with last fall, working today. I did this by doing the
following:
1) Upgrade my Desktop Manager
2) Downloaded the latest release for my device
3) Downloaded jl_cmder v1.9.4
4) Ran jl_cmder and tried a factory reset from it. Tried calling home, but no luck
5) Ran 'wipe in jl_cmder and cleared the device software and data from my cell phone
6) Using Desktop Manager, I installed the device software from step 2. Tried calling home, but no luck
7) In Desktop Manager, I clicked on the '?' (help) button and then
selected: Support resources --> Support tools --> Reset (Reset to Factory Settings).
I then tried calling home and it worked 
