Device software for BlackBerry®

[AbayKamau]

Since upgrading to OS v5.0, each time the device is rebooted, receive "Uncaught exception: ApplicationRegistry.waitfor (0x9850447e783b0596) timeout" message.

Does anyone know if this could be related to a third party app issue or something to this version of the OS (v5.0.0.807)? Is there an relatively easy way to troubleshoot vs. removing and installing each app, one at a time?

Thanks.

[sdgardne]

Hi there!

I've heard others have had good luck with this...

Go to the home screen. Hold down the key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info.

Good luck and let us know!

[AbayKamau]

@SDGardne: THANKS! Viewed the events log using JL_Cmder and found:

data:VM:-GCnet_rim_app_manager RX=3.2M,RF=6.1M,FF=56.7M,OF=311.4K,OS=17.8M,ON=103.5K,OR=0,FR=0,TR=4.1K,RR=0,IS=8K RA=11M,RS=8.2M,RN=59.6K TA=26.5K,TS=26.2K,TN=230 PA=9.6M,PS=9.6M,PN=24.3K R0=2.5M,1=800.2K,2=20K,3=115.2K,4=1M,7=207.5K,8=6K,9=8.9M,10=20.2K,11=52.8K,12=304.9K,13=15.6K,14=88,15=354.6K,16=51.8K,20=4.7K,21=780,22=68.6K,23=84.3K,24=16.5K
guid:0x97C9F5F641D25E5F time: Mon Sep 13 02:08:21 2010  severity:0 type:2 app:System data:-GCt=191,b=0,r=0,g=p,w=28,u=0,c=0
guid:0x9C3CD62E3320B498 time: Mon Sep 13 02:08:23 2010  severity:1 type:3 app:Java Exception data:
	RuntimeException
	ApplicationRegistry.waitFor(0x9850447e783b0596) timeout
	net_rim_cldc-8(4C3BDDC8)
	 ApplicationRegistry
	 <private>
	 0x8700
	net_rim_cldc-8(4C3BDDC8)
	 ApplicationRegistry
	 getOrWaitFor
	 0x81E9
	net_rim_bb_ptx_app_library(4C3BECF4)
	 PTxMessageStore
	 getInstance
	 0xFBB
	net_rim_bb_ptx_ptc(4C3BECF9)
	 PTCApplication
	 <init>
	 0xA17
	net_rim_bb_ptx_ptc(4C3BECF9)
	 PTCPackageManager
	 libMain
	 0xB16
guid:0x97C9F5F641D25E5F time: Mon Sep 13 02:08:23 2010  severity:0 type:2 app:System data:VM:+RR!net_rim_app_manager RX=5.5M,RF=6.1M,FF=56.7M,OF=311.3K,OS=17.8M,ON=103.6K,OR=0,FR=0,TR=4.1K,RR=0,IS=8K RA=11M,RS=8.2M,RN=59.6K TA=26.5K,TS=26.2K,TN=230 PA=9.6M,PS=9.6M,PN=24.3K R0=2.5M,1=800.2K,2=20K,3=115.2K,4=1M,7=207.5K,8=6K,9=8.9M,10=20K,11=52.5K,12=304.9K,13=15.6K,14=88,15=354.6K,16=51.8K,20=4.7K,21=780,22=68.6K,23=84.3K,24=16.5K
guid:0x97C9F5F641D25E5F time: Mon Sep 13 02:08:28 2010  severity:0 type:2 app:System data:VM:-RRnet_rim_app_manager  

Any idea which app this may be? Not being a BB developer, appears to be something with a native RIM app; or did I miss something? Thoughts?

[AbayKamau]

Here's another exception found in the log:

guid:0x9C3CD62E3320B498 time: Mon Sep 13 02:15:14 2010  severity:1 type:3 app:Java Exception data:
	ConnectionClosedException
	Connection closed
	net_rim_io_impl(4C3BDE20)
	 TcpServerConnection
	 checkForClosed
	 0x3362
	net_rim_io_impl(4C3BDE20)
	 TcpServerConnection
	 acceptAndOpen
	 0x310B
	net_rim_os-3(4C3BEC3C)
	 HttpServerSocketConnectionBase
	 acceptAndOpen
	 0x4D8C
	net_rim_bb_browser_push(4C3BEC8C)
	 WAPPushSource$WAP20RunThread
	 doAcceptAndOpen
	 0x4421
	net_rim_bb_browser_push(4C3BEC8C)
	 WAPPushSource$WAP20RunThread$WAP20AcceptAndOpenThread
	 run
	 0x49F3
guid:0x316C1626A9DDC375 time: Mon Sep 13 02:15:14 2010  severity:0 type:2 app:net.rim.tcp data:clos
guid:0x92A221C49BCC87DC time: Mon Sep 13 02:15:14 2010  severity:0 type:2 app:net.rim.bluetooth data: OFF
guid:0x9C3CD62E3320B498 time: Mon Sep 13 02:15:14 2010  severity:1 type:3 app:Java Exception data:
	ConnectionClosedException
	Connection closed
	net_rim_io_impl(4C3BDE20)
	 TcpServerConnection
	 checkForClosed
	 0x3362
	net_rim_io_impl(4C3BDE20)
	 TcpServerConnection
	 acceptAndOpen
	 0x310B
	net_rim_os-3(4C3BEC3C)
	 HttpServerSocketConnectionBase
	 acceptAndOpen
	 0x4D8C
	net_rim_bb_browser_push(4C3BEC8C)
	 WAPPushSource$WAP20RunThread
	 doAcceptAndOpen
	 0x4421
	net_rim_bb_browser_push(4C3BEC8C)
	 WAPPushSource$WAP20RunThread$WAP20AcceptAndOpenThread
	 run
	 0x49F3
guid:0xB247BA8FCCE09BFE time: Mon Sep 13 02:15:14 2010  severity:0 type:2 app:net.rim.udp data:disc   -4

Any assistance or direction would be greatly appreciated.

Thanks in advance.

[sdgardne]

Sorry...I've no idea how to interpret those. But, those are different logs than I directed you to, are they not?

[AbayKamau]

Yes, these are different. Out of all of the error messages found, here's the only error message matching the "pop-up:" S Java Exception - RuntimeException (NOTE: There were 2 occassions of it):

Name: RuntimeException
GUID: 9c3cd62e3320b498
Time: Sep 14, 2010 09:11:36
ApplicationRegistry.waitFor(0x9850447e783b0596) timeout
net_rim_cldc-8(4C3BDDC8)
 ApplicationRegistry
 <private>
 0x8700
net_rim_cldc-8(4C3BDDC8)
 ApplicationRegistry
 getOrWaitFor
 0x81E9
net_rim_bb_ptx_app_library(4C3BECF4)
 PTxMessageStore
 getInstance
 0xFBB
net_rim_bb_ptx_ptsmi(4C3BECF9)
 PTSMIApplication
 <init>
 0x468
net_rim_bb_ptx_ptsmi(4C3BECF9)
 PTSMIPackageManager
 libMain
 0x54E

However, the following errors were also found S Java Exception - IllegalStateException:

Name: IllegalStateException
GUID: 9c3cd62e3320b498
Time: Sep 14, 2010 09:29:33
The Player is closed
net_rim_cldc-22(4C3BDDC8)
 BasicPlayerImpl
 chkClosed
 0x32E
net_rim_media(4C3BDE11)
 StreamingMediaPlayer
 getDuration
 0xA1BF
net_rim_media(4C3BDE11)
 PlayerImpl$MediaTimeEvent
 getTime
 0x7B33
net_rim_media(4C3BDE11)
 StreamingMediaPlayer
 setMediaTime
 0xA880
net_rim_media(4C3BDE11)
 StreamingMediaPlayer$1
 run
 0xB34C

...As well as these:

1. A number of a TLSAlertProtocol - TLS:<-Alert - Level=1 Description=0.
2. E net.rim.rcp - RXsr (2 occassions)
3. E net.rim.rcp - RXer (2 occassions)
4. E net.rim.rcp - CNcl (2 occassions)
5. E net.rim.srp.prime - CNmr (3 occassions)

Then 4 occassions of the event S Java Exception - ConnectionClosedException show:

Name: ConnectionClosedException
GUID: 9c3cd62e3320b498
Time: Sep 14, 2010 09:13:54
Connection closed
net_rim_io_impl(4C3BDE20)
 TcpServerConnection
 checkForClosed
 0x3362
net_rim_io_impl(4C3BDE20)
 TcpServerConnection
 acceptAndOpen
 0x310B
net_rim_os-3(4C3BEC3C)
 HttpServerSocketConnectionBase
 acceptAndOpen
 0x4D8C
net_rim_bb_browser_push(4C3BEC8C)
 WAPPushSource$WAP20RunThread
 doAcceptAndOpen
 0x4421
net_rim_bb_browser_push(4C3BEC8C)
 WAPPushSource$WAP20RunThread$WAP20AcceptAndOpenThread
 run
 0x49F3

Believe the FB app may also be causing an issue; found the following error: E Facebook - BBRequest Error: java.io.IOException: Could not find a service book entry for IPPP

All of this is after having wiped the device clean, reinstalling OS5 and restarting the device w/o third party apps installed and the message did not disappear. Therefore, one can only presume its not a third party app.

Does this look familiar to you? Any assistance is greatly appreciated.

[TomMast]

I have a 8350i so which key do you hold down on whick screen. I have tried all keys on the home screen and are unable to get it to work.

[terrys1980]

If you are getting this exception error there is no need to view the log file. The problem is that the desktop software does not install all the old apps. Open desktop software with the phone connected and install the applications as needed. Installed apps have an "x" and available apps have a "+".

[solin]

which key do i need to hold?

[terrys1980]

alt