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Hi there!
The carriers release the device OS for their users -- since they are responsible for support, it is their choice to release a version to their users. You can find their download site via this portal:
In all cases, you should take a manual backup before proceeding:
- KB12487 How to backup data on a BlackBerry smartphone
Then follow your carriers instructions for installation (found on their DL site above).
If you wish to bypass your carriers sanctioned device OS level, then you will need these instructions to install:
Note that, if you bypass your carriers approved level, you will likely be refused further support from them.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
