Device software for BlackBerry®

[jippybeale]

We have our Exchange accounts set up via the BlackBerry Internet Service. During the past 2 weeks, our Exchange server has become unreachable on a couple of occassions for various reasons (Firewall problem, Exchange Information Store service stopping). We all receive emails saying "Please update your password in your BIS account" and the accounts all them become invalid and do not receive emails until I manually go into each account on the BIS website and re-validate them. Does the BIS service not automatically try to re-validate invalid accounts at set intervals? It's becoming time consuming to do this every time our Exchange server is unreachable by the BIS service and seems like a simple thing that the BIS service should do...

[AndyDufresne]

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jippybeale wrote:

We have our Exchange accounts set up via the BlackBerry Internet Service. During the past 2 weeks, our Exchange server has become unreachable on a couple of occassions for various reasons (Firewall problem, Exchange Information Store service stopping). We all receive emails saying "Please update your password in your BIS account" and the accounts all them become invalid and do not receive emails until I manually go into each account on the BIS website and re-validate them. Does the BIS service not automatically try to re-validate invalid accounts at set intervals? It's becoming time consuming to do this every time our Exchange server is unreachable by the BIS service and seems like a simple thing that the BIS service should do...

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Correct it does not.  When the service fails connection it puts the mechanism in a held state where it no longer checks for email.

If you'd like something more robust you should look to getting BPS or BES.

[jippybeale]

Would it really be that difficult for RIM to make the BIS automatically try to validate accounts every hour, for example? I can't really see any reason why it shouldn't do that anyway :-P

[AndyDufresne]

Would it really be that difficult for RIM to make the BIS automatically try to validate accounts every hour, for example?

No, I wouldn't think so.

The reason I would think they don't is because of the administrative overhead.  I think it'd be great it if tried every hour for 4 hours, and then once a day for 7 days and then totally disabled it if it couldn't connect.  The problem though is think of the millions of BlackBerry handhelds and the tens of millions of email account integrated.  Figure a percentage of them are abandoned or forgotten about ... if it just dies then its less work overall for the system.  I certainly wish it retried more, but I can understand what it doesn't.

Message Edited by AndyDufresne on 11-05-2008 07:59 AM

[jippybeale]

Anyone know of a way this can be suggested to RIM that they will take note of?

[AndyDufresne]

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jippybeale wrote:
Anyone know of a way this can be suggested to RIM that they will take note of?

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1) Drop an email to bbsuggestions@rim.com

2) Talk to a carrier and ask them to push it up the food chain

3) Talk to someone at RIM and ask them to do the same