Device software for BlackBerry®

[Mrc123]

Need support and who ever solves the problem first will become a hall of fame member need help with configuring bis or bes as device isn't allowing Internet access even knows it's allowing b b m called vodafone they say I'm all good so I guess it's down to the person with the most knowledge is the winner

[JSanders Resident Expert]

no need to double post in the forums.. once is enough.

When you go to your Setup Email icon... what happens when you click on it?

Do you see a personal email setup AND a Enterprise Activation icon?

Also, On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?

[Mrc123]

As for the email setup it doesn't give me the choice it's totally gone and when I click on email inbox it says no message services configured you will only be able to save draft.. And as for connections blackberry Internet service not connected and blackberry enterprise server not connected thanks

[BillJ]

JSanders is offline at the moment, so I'd like to take a crack at being your hero. 

If your email setup icon is gone, you need to reload your OS; that's the only way to get it back again (however, I've never heard of it disappearing for anyone else).

Plug your phone into your PC and open BlackBerry Desktop Software.  Once your phone has been recognized, click Device at the top of the software then Restore from the drop-down menu.  Choose the most recent restore point and reload it.

Once your email setup icon is back, try once again to set up your email account(s) and let us know how far you get.

I hope that helps you and I become your hero and live the rest of my life with that label. 

[JSanders Resident Expert]

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Mrc123 wrote:
 And as for connections blackberry Internet service not connected and blackberry enterprise server not connected thanks

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Then you are not connected to any BlackBerry Data services and likely don't have the BlackBerry Data Plan provisioned to your device.

Call your mobile provider and MAKE SURE the BlackBerry Data Plan is on your account.

[BillJ]

I really should read each post entirely; I didn't even see that.

For the record, I would have responded similarly to that part of the post but in order to get your email icon back, reload your OS.