Sbyers wrote:
How do I go about doing that?
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, go to www.bbid.com, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.
1. If any post helps you please click the 
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
Sbyers wrote:
Just created another I'd there but now its say enter the username assocaited with the smartphone :s sorry for being stupid on this technology isn't my thing
Is this on the BlackBerry device itself? You can't enter a new BBID until you've security wiped the device.
Go to Options > Security > Security Wipe and follow the instructions.
1. If any post helps you please click the
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
