Device software for BlackBerry®

[toastedsmith]

Hi there. I'm new here and to blackberry so please excuse me if this has been asked before.

I've recently got myself an on Bold 9000. My current software version on the phone is 4.6.0.162
And the platform is 4.0.0.155
I tried updating to v5 but when it gets to the part when it says it booting or something like that my
My pc pops up a message saying unrecognised usb device and I get stuck there and can't go any further.
Is there anything I'm doing wrong?

[BillJ]

If you can't get past that part, go ahead and unplug your phone when it gets to there.   The Desktop Software might tell you not to unplug your phone but you can go ahead and do so; we can always get back your information.  Once you've done that, use BlackBerry Desktop Software to do a data backup.  Once that's completed, restart the process of upgrading your phone's software. 

Let us know if you need any further assistance with this. 

[jonjeans2]

Latest software screwed my device. I have some doubts about the siftware quality that was distributed. When attempting to revert to earlier version - same errors remained: email set up froze and set up was in constant use. Returned to service provider for a fix.