Device software for BlackBerry®

[dotnet32]

hi all,

a friend give me his blackberry to upgrade the software, i did all the steps , now i'm stuck with this white screen showing "reload software: 507"

i tried to reload the software throw bb desktop , also by using Apploader , but it's not working,, it move to "recconect to JVM" and then the white screen pops

any solution for this white screen ?

[BillJ]

If you get a 507, unplug your phone from BlackBerry Desktop Software, shut down the software, then try it again.  The software is quite smart and if it can't detect a proper OS on the connected phone, it will ask you if you want to reload the OS.

But here's the catch:  It doesn't always want to co-operate on the first try.  I've had a phone or two that took me 3-4 attempts before it would connect and offer a reload of the OS.  The secret is persistence.  Please keep trying until it decides to give you  what you're looking for.

I hope that helps you. 

[dotnet32]

hey BillJ
it show me that this mobile need to reload os , i check reload , it go well , then the phone restart it self and show the 507 error , and the bb desktop manager keep showing "reconnect to JVM" after that it show me error message saying that there is no device connected