Device software for BlackBerry®

[jody943]

Hi a message appeared on my phone yesterday saying that an update was going to happen, this was at 13:00 and it is stuck on social feeds 0%, overall backup 12%. it hasnt moved and i've left it over night. what should i do?

[tanzim]

Hi,

Do you mean software update for device OS or application update in App World? If its update of device OS the try the below mentioned process.

Updating or Reinstalling BlackBerry device OS

Pr-requisite –

1. BlackBerry Desktop Software (must be installed in your computer). You can get it latest one from this location BlackBerry Desktop Software
2. BlackBerry Device OS version (which you intend to have in your device). You can get it from from here  and must be installed it in your computer
3. USB Cable

Step #01:

Back up your BlackBerry device data before you start any OS update/re-installation steps

Open the BlackBerry Desktop Software and select Backup and Restore.  On the next screen select Backup and perform a full backup of your device data. You may consider including on-board device data as well. Please take note where the backup file is located (by default it’s located in Documents folder).

Step #02: If you intend to use an official OS release for your carrier then proceed with the following -

1. Remove the battery from the back of the BlackBerry smartphone
2. Connect BlackBerry smartphone to the computer using a USB cable
3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
5. Reinsert the Battery which was removed earlier
6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

Step #02: If you intend to use an official OS released for other mobile operator then proceed –

Before you start Desktop Software search your C: drive for Vendor.xml and delete it. One can look for Vendor.xml in the following location -

• For Windows XP: C:\Program Files\Common Files\Research In Motion\AppLoader and delete Vendor.xml

• For 64-bit Vista or Windows 7: C: \ Program Files x86\Common Files\Research In Motion\AppLoader and delete Vendor.xml

1. Remove the battery from the back of the BlackBerry smartphone
2. Connect the BlackBerry smartphone to the computer using a USB cable
3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
5. Reinsert the Battery which was removed earlier
6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

[jody943]

Ok, thank you ill try this and see if it works.