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New Member
s-smith99
Posts: 1
Registered: 11-20-2009

text and internet service

i suddenly got an error message while trying to text and get on the internet, it says the radio is off.  i ran the diagnostics and get a no APN.  can anyone help me?

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Guru III
sdgardne
Posts: 25,593
Registered: 11-28-2008
My Carrier: VZW

Re: text and internet service

 

Hi and Welcome to the Forums!!

 

I suggest the following step

 

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!

 



Occam's Razor nearly always applies when troubleshooting technology issues!
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