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New Contributor
Refiloe_Mat
Posts: 4
Registered: ‎02-04-2013
My Device: curve 9380
My Carrier: Vodacom
Accepted Solution

BBM display picture not changing

I noticed that when I try to change my display pictures it does not actually get updated in the network. That is, my contacts still see my old display picture instead of the new one.

Can someone please help?

I'm in South Africa
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JSanders
Posts: 83,764
Likes: 22,785
Solutions: 5,871
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM display picture not changing

At times, your BBM avatar can take a while, even a couple days, to update across the network.




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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: BBM display picture not changing

Hi and welcome to the forums!

 

Follow Joey's advice and if you find it's not working try the link below.

Thanks,

 

Bifocals


KB33495 Contacts are missing avatars in BlackBerry Messenger for BlackBerry 10

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New Contributor
Refiloe_Mat
Posts: 4
Registered: ‎02-04-2013
My Device: curve 9380
My Carrier: Vodacom

Re: BBM display picture not changing

I have been trying to change it for the past 2 weeks, with no success.

Thanks for your input
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New Contributor
Refiloe_Mat
Posts: 4
Registered: ‎02-04-2013
My Device: curve 9380
My Carrier: Vodacom

Re: BBM display picture not changing

I followed the link, still not changing. Thanks for your suggestion
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JSanders
Posts: 83,764
Likes: 22,785
Solutions: 5,871
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM display picture not changing

That's all that one can do, that i know.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Refiloe_Mat
Posts: 4
Registered: ‎02-04-2013
My Device: curve 9380
My Carrier: Vodacom

Re: BBM display picture not changing

I upgraded my App World, the issue has been resolved....
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Regular Contributor
jaysus858
Posts: 63
Registered: ‎01-05-2013
My Device: Z10, DC, 9810, 9800, 8520, Playbook
My Carrier: O2

Re: BBM display picture not changing

I've noticed that some contacts pics don't update, only way to resolve to my knowledge is delete contact and re add on bbm
Tis Jaysus!
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New Contributor
uzolive
Posts: 2
Registered: ‎02-23-2013
My Device: 9810
My Carrier: Airtel Nigeria

Re: BBM display picture not changing

You can try a hard reset. That is, without turning of the phone, pull out your phones' cell (battery) and replace it. It reboots the phone; and will likely correct the error.
Br
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JSanders
Posts: 83,764
Likes: 22,785
Solutions: 5,871
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM display picture not changing

If any of you are in Europe, Middle East or Africa, there has been a known BBM service delay (and downtime) for some users. This would certainly prevent or delay updates of your BBM avatars.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.