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New Contributor
cosmicsilence
Posts: 4
Registered: ‎03-18-2013
My Device: Blackberry Z10
My Carrier: BASE

Blackberry 10 - whatapp download failure

I can't download whatsapp. The OS-Version is 10.0.10.261. What is the problem? The installation is aborted.

 

Ron

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Developer
Teaboy1748
Posts: 1,144
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Blackberry 10 - whatapp download failure

make sure you are running BB OS Version 10.0.10.648 or higher.
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New Contributor
cosmicsilence
Posts: 4
Registered: ‎03-18-2013
My Device: Blackberry Z10
My Carrier: BASE

Re: Blackberry 10 - whatapp download failure

my blackberry cannot find a new software version. how can i install the new software?

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Developer
Teaboy1748
Posts: 1,144
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Blackberry 10 - whatapp download failure

You will have to wait until your carrier release new OS.

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New Contributor
sarah0711
Posts: 4
Registered: ‎03-10-2013
My Device: Z10
My Carrier: 02

Re: Blackberry 10 - whatapp download failure

I have a bb10 and have whatsappp no download issues no issues at all infact :Clap:

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Developer
Developer
jtv
Posts: 261
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Re: Blackberry 10 - whatapp download failure

Dear Teaboy1748

 

How would I get this update, do I get it from my service provider and in turn do they get it from BlackBerry on a partner level or could I acquire the update myself.

 

I used to have a Torch 9800 up until 2 weeks ago but I lost my phone, but luckily my upgrade was close by and I now have our Z10.

 

Many apps I realize I cannot retrieve as no longer to be used or not yet developed but some, like whatsapp am not able to get when a friend who I introduced to my network provider now has the same phone and is able to get the said app and I still can't.

 

What should I do other than renewing my phone.

 

jtv

JTValerie
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Developer
Teaboy1748
Posts: 1,144
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Blackberry 10 - whatapp download failure

For the most part, it's all just carrier specific settings that folks are seeing on their devices that are being updated. In other words, there is no need to pack your bags and move to Europe from Canada because they have a OS version that appears to be higher.

Eventually, as BlackBerry 10 matures we will stop seeing so many different version numbers being released and instead, the updates that do arrive will have maximum distribution across all carriers and be on par with each other as the carrier specific settings will have already been addressed through earlier software updates. So, what does that mean for posting about updates?
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Guru I
Xandrex
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Blackberry 10 - whatapp download failure

can you try again?
WhatsApp has released a new version.



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