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Posts: 1
Registered: ‎02-22-2013
My Device: Z10

Blackberry App - Charged 5 times for App - can't get help

I downloaded this app this week and was charged 5 times for the app. Could not get an activation code. I contacted the support for the app and they gave me an activation code but said that I had to deal with Blackberry Apps to get a refund. 


Blackberry apps is impossible to deal wtih. They do not respond to my emails. There is no phone number to call. The Blackberry refunds setup does not work - everytime I try it I get this message:


"An unknown error occured processing your refund reqest. Please try again later."


Any suggestions. I guess I am going to  have to copy all my emails and send them by Canada Post to Thosten Heins to get a response.


Come on Blackberry - you have to do better than that. Other than this my Z10 is working great.



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Posts: 50,325
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (

Re: Blackberry App - Charged 5 times for App - can't get help

Hi and Welcome to the Community!

I do not know for sure what method for requesting refund you are using (there are some links to pages "out there" that I believe are not valid anymore), but the proper method is to ring up your mobile service provider and request escalation up to BlackBerry support. You might have to fight with your carrier...we hear "stories" all the time about the "training competence" of carrier agents. But that is the correct method to use AFAIK.

Good luck!

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Posts: 1,280
Registered: ‎03-03-2011
My Device: Playbook, Z10, Q10, Z30 with Files & Folders and Orbit of course

Re: Blackberry App - Charged 5 times for App - can't get help

Send an e-mail to appworldbilling@rim.com. Include your purchase receipt if possible, or otherwise the app name and your BBID. They should be able to sort it out for you.

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