Downloaded Applications for BlackBerry® 10

[sleaf]

I’m not sure if I’m sending this to the right place, but hopefully if I’m not you can direct this to the right people. Sunday night I noticed something unusual on my Rogers BlackBerry Z10, it stopped receiving Facebook Notifications within the Hub. I had been receiving Facebook notifications in the hub right up until 6:30pm Sunday night. After 6:30pm the only way I could see new notifications was to go into the Facebook application itself. I'm running STL100-3 Software Release 10.0.10.85 (OS Version 10.0.10.672) and Facebook vers. 10.0.0.83. (I did my OS update the same day it came out and I was getting notifications after I did the update). I've confirmed Enable Notifications is still set to On within the Accounts settings for Facebook and notifications for Facebook is turned on in the hub. I've done a battery pull and I've also contacted Rogers to try to troubleshoot the issue. They've reinitialized my device, but it still isn't getting the FB Notifications in the Hub. I've also tried an uninstall and reinstall of the Facebook app. I do see emails sent to my Facebook email account in the hub, but not my Facebook notifications. I don't know what else there is left to try, but I'd like to get my notifications back within the hub.

[FrankieS]

Hi sleaf,

Sorry to hear about the issue you are having with your notifications. So that we can investigate further, could you please ask your wireless service provider to escalate this issue to BlackBerry support on your behalf?

Thanks.

[sleaf]

Thanks Frankie, I contacted Rogers and asked them to escalate the issue on my behalf, but they said they couldn't as this is an issue with the BlackBerry OS and a third party application. They also recommended I do a full system wipe to see if that resolves the problem.They also recommended I contact BlackBerry Support myself, so back to you.

[sleaf]

Ok, took the drastic step of wiping my Z10 and starting out from scratch. I've re-set up my email accounts and my Facebook, Twitter, LinkedIn, and Evernote accounts and have begun redownloading all the apps I previously had installed. Unfortunately the wipe doesn't appear to have fixed the issue, I'm still not getting Facebook notifications in the hub.

[sleaf]

Just as sudden as it stopped working, four hours after posting that I had wiped and re-set up my device, Facebook notifications suddenly came alive in my hub 5 minutes ago. Guess I'll never know what caused them to suddenly quit.