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New Contributor
rkuska
Posts: 3
Registered: ‎06-10-2013
My Device: Z10

Facebook Notifications

Hello,

 

I have a problem with Facebook app which came preinstalled with my Z10.

 

I set the account to only show messages but it keeps showing notifications also in my hub. I turned the notifications off in accounts settings for facebook.

 

It's annoying and spamish so I turned this account off.

 

Is there any way how to deal with this issue?

 

App version is 10.1.0.106

New Contributor
rkuska
Posts: 3
Registered: ‎06-10-2013
My Device: Z10

Re: Facebook Notifications

I tried Facebook 10.2, the issue is still there.

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Facebook Notifications

Hey rkuska,

Welcome to the BlackBerry® Support Community Forums.

 

To further investigate this issue to determine the cause, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical support for further trouble shooting.

 

Let us know if you have any questions.

Thank you.

-HB

 

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New Contributor
rkuska
Posts: 3
Registered: ‎06-10-2013
My Device: Z10

Re: Facebook Notifications

What you mean by "that you contact your wireless service provider" ?

 

 

Its my internet provider? And if, how is he connected to Blackberry? This incident happens no matter of what wifi I am connected to.

Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Facebook Notifications

hello rkuska, your wireless service provider is T-Mobile. Contact them by phone, and ask to be escalated to the BlackBerry Level 2 support team.
And then a BlackBerry employee will contact you, and work with you in order to understand what is happening.
This will help them reproduce the issue, acknowledge it through the public knowledge base, and then fix the issue.

Thank you rkuska!



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Member
amorris71
Posts: 1
Registered: ‎07-02-2013
My Device: Q10

Re: Facebook Notifications

Just curious if a solution to this can be posted or is everyone who has this problem supposed to report it to their provider.

 

It would be awesome to get facebook messages only (no other notifications) in my hub.  I have a Q10 10.1.0.2011 and Facebook 10.2.0.0

 

Thanks.