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fernandoans
Posts: 1
Registered: ‎05-21-2013
My Device: Q10
My Carrier: Telecom Italia Mobile

Problem configuring BBM

I recently got a Blackberry Z10 and I am having trouble configuring BBM.

In particular, the configuration hangs on the passage "Transfer of Information BBM" and never completes the configuration. I previously had a Blackberry 9900 and BBM worked very well.

Is there a solution to this problem?

Can i start from scratch configuring BBM without taking into account the old device?

 

Thanks

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem configuring BBM

You should use the same BBID on the new device if you want to transfer those BBM contacts and Groups.

 

Did you enter your BBID upon the initial setup of your Z10?

 

Can you try setting up your BBM while connected to WiFi?




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