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Contributor
hharraz
Posts: 16
Registered: ‎04-04-2013
My Device: z10

adobe Reader is not working

Adobe Reader stooped working after last update to my z10.
10.0.10.82
JSanders
Posts: 86,588
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: adobe Reader is not working

Have you rebooted?

 




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Contributor
hharraz
Posts: 16
Registered: ‎04-04-2013
My Device: z10

Re: adobe Reader is not working

Yes I did but with no luck. The icon looks weird, it's as if the application is not there.
I have noticed in the reviews that a lot of people are complaining about the same issue.
Any help
JSanders
Posts: 86,588
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: adobe Reader is not working

Yes, I was trying to help. :smileywink:

 

How does this icon "look weird"?




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Contributor
hharraz
Posts: 16
Registered: ‎04-04-2013
My Device: z10

Re: adobe Reader is not working

:smileyhappy: thank you
It's has a rectangle, circle and a square. It looks like an icon for an application that I have downloaded and did not work ; was in an error state
JSanders
Posts: 86,588
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: adobe Reader is not working


hharraz wrote:
:smileyhappy: thank you
It's has a rectangle, circle and a square.

That's not Adobe Reader then.




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Contributor
hharraz
Posts: 16
Registered: ‎04-04-2013
My Device: z10

Re: adobe Reader is not working

actually its,
the icon says its Adobe Reader, it used to look different, now it looks like an error icon (meaning that its an icon for applications that are in error or not found), how do I know this, its because I downloaded another application which didnt want to start, and the icon changed to the same as I just described.
I tried to delete adobe reader but couldnt because its a system app, so not sure what I can do.
JSanders
Posts: 86,588
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: adobe Reader is not working

Interesting question.. I am going to ask a friend who might know.

Be patient.




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New Contributor
jmen
Posts: 9
Registered: ‎12-06-2011
My Device: PlayBook WiFi, Curve 3G, Z10 LTE

Re: adobe Reader is not working

I'm having the same issue.  Cannot open any pdfs anymore since the last Adobe Reader update and the Adobe Reader icon is just showing an image with outlines of a triangle on top of a square and circle.  Everytime I click on the icon, it just forwards me to the homescreen and the application does not start.

Contributor
hharraz
Posts: 16
Registered: ‎04-04-2013
My Device: z10

Re: adobe Reader is not working

A lot of people are having the same problem, check the application review on Blackberry world.

 

I had to reset my phone in order for it to work. I have a notification about an available update for Adobe Reader, but I'm ignoring it until its fixed.

 

There should be a way, to reinstall applications, or maybe even revert to old versions.