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New Contributor
jmen
Posts: 9
Registered: ‎12-06-2011
My Device: PlayBook WiFi, Curve 3G, Z10 LTE
My Carrier: Telus

Re: adobe Reader is not working

Thanks hharraz. What do you mean you reset your phone? I've already tried doing a battery pull. Do you mean you did a security wipe to get the app to work?
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Contributor
hharraz
Posts: 16
Registered: ‎04-04-2013
My Device: z10
My Carrier: Etisalat

Re: adobe Reader is not working

sad to say, but yes.

but this is only me, mayebe one of the experts here have a better idea!! I just could not wait.

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JSanders
Posts: 83,061
Likes: 22,696
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: adobe Reader is not working


jmen wrote:
 I've already tried doing a battery pull. Do you mean you did a security wipe to get the app to work?

Yes, that is one resoluton.

 

Another is to use a PC software more commonly used for sideloading apps (DDPB) and uninstall the Adobe Reader from that process.

If you need help with this or want to try, let me know.




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Contributor
hharraz
Posts: 16
Registered: ‎04-04-2013
My Device: z10
My Carrier: Etisalat

Re: adobe Reader is not working

Can I use this software to uninstall and reinstall adobe read?

Can you please send a link to it?

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JSanders
Posts: 83,061
Likes: 22,696
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: adobe Reader is not working

[ Edited ]

Yes, you can.

 

You'll find directions here.

Instead of loading an app, you're going to uninstall Adobe Reader

Afterwards, you will reinstall Adobe REader from AppWorld or the device itself will push it back to your in a software upgrade.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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BlackBerry Development Advisor
splashwire
Posts: 41
Registered: ‎10-19-2009
My Device: BlackBerry Bold 9930; LTE PlayBook; BlackBerry Z10
My Carrier: Bell

Re: adobe Reader is not working

[ Edited ]

@hharraz (and others)

 

I'm a part of BlackBerry, and would like to get your issue to development for further investigation. If you are willing to help us troubleshoot this issue, please leave me a reply here and I'll send you instructions to collect logs and screenshots privately.

 

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New Member
9955997654
Posts: 1
Registered: ‎04-21-2013
My Device: Z10
My Carrier: Airtel

Re: adobe Reader is not working

Hi, Adobe Reader not working. I can't open pdf files. Problem started after update. Now I can't un install and reinstall this as icon is not functional in menu page also. Please give solutions asap.
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JSanders
Posts: 83,061
Likes: 22,696
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: adobe Reader is not working

What did you update?

 

The OS? What is it, at Settings > About?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
hharraz
Posts: 16
Registered: ‎04-04-2013
My Device: z10
My Carrier: Etisalat

Re: adobe Reader is not working

@splashwire, sorry I just read your message.

I have done a security swipe and reinstalled everything from the begning, and that's solved it for me.

Thank you for the offer.

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New Member
BBuserPP
Posts: 1
Registered: ‎05-11-2013
My Device: Z10
My Carrier: Fido

Re: adobe Reader is not working

Unfortunately, a month later the reviews page was covered with posts that Adobe Reader App works well at the top and I still fell for this update and am wasting 2 hours backing up and wiping my phone now.  I only bought the Z10 because I know someone who works there but the support has truly been terrible.  A month later and nothing has been fixed, I still get upate alerts for the same old faulty update that is now wasting my time to wipe the phone.  I was told that my network provider is supposed to log all my issues and give me a ticket number to go back to BlackBerry, but who is enforcing this so that I am not constantly given the runaround from Fido saying that it's not their problem and therefore they won't even log it as a case?  I was told that because the network provider has to approve all updates even for apps that functionally don't require network service, that this can be an issue.

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