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MySOLE_2KEEP
Posts: 1
Registered: ‎03-15-2013
My Device: bb10 z10
My Carrier: wind

angry birds is stuck in download

I got my Z10 and, as was always going to be the case, the first thing I did was go to install Angry Birds Star Wars. So, anyway, went to install it, the file downloaded absolutely fine and the installation process started...and it's hung on "Installing" since. 

I have been able to download other apps without any problems but Angry Birds Star Wars just hangs there in the Downloads option, having installed 0% according to the bar. The pause button doesn't do anything and I can't highlight it or anything to be able to delete it. It's stuck in a limbo where I can't actually uninstall it to try installing it again.

I also tried going through the webstore to uninstall it but everytime I go to uninstall it there, I get chucked out with an 'internal server error'.

I can certainly live without Angry Birds Star Wars but one thing I want to rule out about the Z10's battery life is the possibility that with the device seemingly constantly trying to install this, it's running down the battery. 

Anyone have any ideas how I can get rid of Angry Birds and try this again? Anyone else had a problem with an app or game hanging on the installation?
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Contributor
Andrew4Life
Posts: 41
Registered: ‎02-14-2012
My Device: Curve 8900 / Playbook
My Carrier: Rogers

Re: angry birds is stuck in download

[ Edited ]

Open the BlackBerry World App. Swipe down from the top and go to settings. At the bottom of the screen it shows the version number. Just tap on that and then click "back" to go back to the main screen.

It won't show any messages or say anything happens, but it will basically clear the cache and you will see images start reloading.

 

It should remove the app from installing and you can try installing again.

 

 

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