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New Contributor
Posts: 5
Registered: ‎07-20-2013
My Device: Q10
My Carrier: Mobily

last update of Q10 bb app world doesnt work

[ Edited ]

hi,

 

 

i just got the last update for BB app world for Q10 but it doesnt open at all. when i click on the icon of bb app world it disappears and refuses to open. i rebooted the device many times but i think the problem came with the last update of bb app world.

 

Regards,

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: last update of Q10 bb app world doesnt work

Hey tahani_alsh1986,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

What version of BlackBerry 10 software are you currently using?  Go to Settings>About to get this information.

 

Have you tried connecting to BlackBerry World through Wi-Fi and do you get the same result?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 5
Registered: ‎07-20-2013
My Device: Q10
My Carrier: Mobily

Re: last update of Q10 bb app world doesnt work

Software release: 10.1.0.2309 I tried everything but it still doesn't work.
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: last update of Q10 bb app world doesnt work

Thanks for the reply tahani_alsh1986,

 

We are going to need to gather some logs from the BlackBerry Q10 to find the root cause on why BlackBerry World will not launch.

 

Please contact your network service provider and ask to be transferred to BlackBerry.

 

I appreciate your patience.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 2
Registered: ‎08-05-2013
My Device: blackberry Q10
My Carrier: sony

Re: last update of Q10 bb app world doesnt work

Please I'm having the same problem and I'v tried everything but it's not working !!!! I need a solution as soon as possible or at least tell me how to uninstall this update ..
New Contributor
Posts: 5
Registered: ‎07-20-2013
My Device: Q10
My Carrier: Mobily

Re: last update of Q10 bb app world doesnt work

Hi, I have the same thing and i have tried everrry thing but still doesnt work. There is another way to extract the app from the device but actually it is hard and i dont know how excatly. It is about using DBB tool search about it.
New Contributor
Posts: 2
Registered: ‎08-05-2013
My Device: blackberry Q10
My Carrier: sony

Re: last update of Q10 bb app world doesnt work

I tried but it's so complicated.. I really wish that next time they release any update they check it first .. this blackberry has so many problems I just wish that I didn't buy it..
New Contributor
Posts: 2
Registered: ‎08-07-2013
My Device: Blackberry Q10
My Carrier: Swisscom

Re: last update of Q10 bb app world doesnt work

Hi
I've been using BBQ10 now for 2 days and I have the same problem now. At the beginning BB World was working fine. Yesterday it made some App-Updates and since then it got stuck. An update to version 4181 did not help.

 

What's the problem? The icon is there, after tapping it tries to open and closes immediately. The other helps (go to Music/Games, tap on ":" etc. did not work).

 

Please solve this asap.

 

Cheers, Gürdal

New Contributor
Posts: 2
Registered: ‎08-07-2013
My Device: Blackberry Q10
My Carrier: Swisscom

Re: last update of Q10 bb app world doesnt work

Hi
Here's the solution: RESET to factory settings...
Fortunately it keeps the update to os 4181, but you have to swipe the device and then blackberry world works again. I think the problem was when you update blackberry world along with other apps then it screws up, don't know exactly. but that was the moment when my bb world got stuck.

cheers and have a nice weekend

Gürdal