Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Contributor
john5050
Posts: 28
Registered: ‎09-28-2009
My Device: q10
Accepted Solution

reinstalled bb10 and all my apps. paid apps are getting a message " invalid price"

when i try to download and reinstall my paid apps i put in my BB user and password. then i get the invalid price message. need help. kind regards

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: reinstalled bb10 and all my apps. paid apps are getting a message " invalid price"

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache.

  • KB24714 How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook tablet

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
john5050
Posts: 28
Registered: ‎09-28-2009
My Device: q10

Re: reinstalled bb10 and all my apps. paid apps are getting a message " invalid price"

Thanks
Please use plain text.
Contributor
john5050
Posts: 28
Registered: ‎09-28-2009
My Device: q10

Re: reinstalled bb10 and all my apps. paid apps are getting a message " invalid price"

It didn't work.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: reinstalled bb10 and all my apps. paid apps are getting a message " invalid price"

What is the exact and complete error message? I don't find any match when I search the KBs on "invalid price". Better still, you can search those KBs for yourself.

 

You also can seek formal support, including escalation to BlackBerry, from your mobile service provider.

 

You can also try this link, though I've never tried it for myself and have seen differing reports here on the forums regarding it's effectiveness:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
john5050
Posts: 28
Registered: ‎09-28-2009
My Device: q10

Re: reinstalled bb10 and all my apps. paid apps are getting a message " invalid price"

It says "invalid price ".
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: reinstalled bb10 and all my apps. paid apps are getting a message " invalid price"

If that is, as I requested, the exact and complete content of the error message, then I have no resources of information about it. But, as I said, you can search the public KBs just as well as I can...and it's so much more efficient when one searches for them self I find. There are also the remaining things I provided to you in post 5 above.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
john5050
Posts: 28
Registered: ‎09-28-2009
My Device: q10

Re: reinstalled bb10 and all my apps. paid apps are getting a message " invalid price"

What the Public KBs?
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: reinstalled bb10 and all my apps. paid apps are getting a message " invalid price"

The link I gave you in post 2 above.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Regular Contributor
jaysus858
Posts: 63
Registered: ‎01-05-2013
My Device: Z10, DC, 9810, 9800, 8520, Playbook

Re: reinstalled bb10 and all my apps. paid apps are getting a message " invalid price"

Ive noticed on some applications that have since been changed in price and therefore need to be paid for.

As for invalid, check your currency? And payment options? Im not so sure
Tis Jaysus!
Please use plain text.