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New Contributor
Posts: 3
Registered: ‎06-26-2013
My Device: Q10 SQN100-5
My Carrier: T-Mobile USA
Accepted Solution

stuck with deleted bought application

I've bought an app (gNewsReader).

Then I deleted it (just because I wanted to reinstall it).

However after deletion it is lost forever -- the only option in BBWorld for that app is "Open" button but nothing happens when it is pressed.

Hall of Famer II
Posts: 50,738
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: stuck with deleted bought application

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache.


 


For BB10 devices:

  • KB33818Downloaded applications in BlackBerry World are stuck in an Installing state and cannot be cancelled or removed from the download list


Hopefully it'll work for you! Good luck and let us know!




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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎06-26-2013
My Device: Q10 SQN100-5
My Carrier: T-Mobile USA

Re: stuck with deleted bought application

Thanks, that worked.

 

But now when I want to install it I am asked to pay again.

 

Should I request refund and pay again?

That seems not very straightforward -- to say the least.

Hall of Famer II
Posts: 50,738
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: stuck with deleted bought application

Hmmm...odd...of course, I myself have yet to experience your situation...clear cache always worked well on legacy BBOS, but I'm not quite sure how well it works with BB10.

Your approach could work, I suppose...I am quite surprised that the record of payment is lost, though. Very odd.

You might want to contact your mobile service provider for formal support and formal escalation to BlackBerry on this matter.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎06-26-2013
My Device: Q10 SQN100-5
My Carrier: T-Mobile USA

Re: stuck with deleted bought application

after resetting cache second time today it started to work fine: this app appeared with "download" link instead of payment link.

Hall of Famer II
Posts: 50,738
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: stuck with deleted bought application

Excellent...I'm glad it finally worked for your situation.

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code