This is the user-to-user section of this site, and also the BB10 section. Hence, with your 9700 (as per your profile) as well as the rest of your request (which I honestly cannot understand), you perhaps may be posting in the wrong area?
Please peruse the various sections of this site to see if perhaps one of them is more appropriate to your inquiry. If you cannot determine, then please expand on what your question is so that we can perhaps help guide you to the proper location...from the words you've used, I cannot understand.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.