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New Contributor
Posts: 5
Registered: ‎06-13-2013
My Device: Curve 9360
My Carrier: T - Mobile
Accepted Solution

Bb ID is blocked

Hello Smiley Happy

 

I've a huge problem with my ID. I had to change my sim card and afterwards I needed to login into my BB ID. No problems with that but then it didn't accept my password, even though I'm 100 percent sure it's the right one. So I thought I should change it but this is not possible on my phone if you're disconnected. But I can't connect without my password. In the internet I changed my password but it's still not working. I can log in in the internet but not on my phone.... Any ideas how to solve that prob?

Posts: 92,650
Likes: 24,223
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bb ID is blocked

Does your password contain any numbers or uppercase characters?

if so, Are you pressing the ALT key before EACH number?

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New Contributor
Posts: 5
Registered: ‎06-13-2013
My Device: Curve 9360
My Carrier: T - Mobile

Re: Bb ID is blocked

I use ALT and it is is still not working. Unfortunatly
Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bb ID is blocked

OH ,after you changed your SIM card, is this NEW SIM associated with your BlackBerry BIS account?

 

You might need to call your mobile provider and make sure.

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 5
Registered: ‎06-13-2013
My Device: Curve 9360
My Carrier: T - Mobile

Re: Bb ID is blocked

 It was the same Sim card. I put my new zealandic card in and changed it back to my german card. The Sim should work with my BBid its the same like befor. I'm really desperate.

Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bb ID is blocked

Any luck with this?

 

I wonder if you can delete the BBID module from Options > Device > Applications, do you see it listed there?

If so, then you can reinstall it. (I just don't recall offhand on the 9360 on OS 7.1 how that is installed, so this option may not be viable at all).

 

 

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎06-13-2013
My Device: Curve 9360
My Carrier: T - Mobile

Re: Bb ID is blocked

I unistalled it  as soon as I got back into my details they were gone. But I can't enter a new mailadress or password now because it stil says cannot change your details when your online. And I called them but my Simcard is fine so no problems with that.

Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bb ID is blocked


LadyRoxy8 wrote:

 But I can't enter a new mailadress or password now because it stil says cannot change your details when your online.


Where do you get this message?

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎06-13-2013
My Device: Curve 9360
My Carrier: T - Mobile

Re: Bb ID is blocked

[ Edited ]

Sorry meant offline not online. But I tried to delete my BBID again and it worked. Don't know why it didnt worked the forst time. I have a new one now and it works. Thank u so much!

Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bb ID is blocked

Hey, you're welcome!

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code