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New Contributor
Posts: 5
Registered: ‎02-26-2014
My Device: Z10 STL100-3
My Carrier: Telus
Accepted Solution

Blackberry World closes

[ Edited ]

Hello,

I keep getting the following message: "There was a connection problem. Blackberry world must close."

I would be grateful for a solution, especially since I am unable to upgrade any apps.

Thanks in advance!

 

Hall of Famer II
Posts: 53,072
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry World closes

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive

2)  Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

3) Clear BBWorld Cache

  • KB24714 How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook tablet

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 7
Registered: ‎05-31-2013
My Device: Z10
My Carrier: o2 ireland

Re: Blackberry World closes

I have exactly the same problem, solution provided below didn't work, I contacted provider and they claim that everything is OK on their side.

Hall of Famer II
Posts: 53,072
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry World closes


Greg_Z wrote:

I have exactly the same problem, solution provided below didn't work, I contacted provider and they claim that everything is OK on their side.


Hello,

 

Can you clarify please? "didn't work"...does that mean the steps did not work as described? Or that they worked as described, but did not change the symptoms you are experiencing.

 

In both cases though, you most likely need to continue with formal support. Both cases indicate a problem between your device and your carriers/BBs network infrastructure. No one here has any access to that to determine why that is the case. Only your carrier can look at their network -- which they did, and found nothing. Given that, they should not have just let it go at that...rather, they should have escalated to BlackBerry (formally, which only they can do) for enhanced support.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎02-26-2014
My Device: Z10 STL100-3
My Carrier: Telus

Re: Blackberry World closes

Hello,
Thanks for the suggestions!
BB World just started working recently. Don't know that I did anything, except a restart and a battery pull, both of which initially failed.
Go figure!
thanks,
HarryTheK
Hall of Famer II
Posts: 53,072
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry World closes

Odd, but at least it's working! Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code