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New Contributor
Posts: 7
Registered: ‎05-31-2013
My Device: Z10
My Carrier: o2 ireland

Can't open BlackBerry world

I can't open BBW while I am connected to Carrier Network, I just have a message: There was a connection problem. BlackBerry world must close

Forums Advisor III
Posts: 1,170
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Z10 - Q5 - Playbook
My Carrier: Not Specified

Re: Can't open BlackBerry world

Restart your Device

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New Contributor
Posts: 5
Registered: ‎02-26-2014
My Device: Z10 STL100-3
My Carrier: Telus

Re: Can't open BlackBerry world

Tried that at least twice.
But it's all good now; Blackberry World just started working.
Go figure?
thanks,
Harold
Posts: 90,644
Likes: 23,983
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't open BlackBerry world


Greg_Z wrote:

I can't open BBW while I am connected to Carrier Network, I just have a message: There was a connection problem. BlackBerry world must close


Please read this:  "There is an issue with BlackBerry App World. BlackBerry App World must now close" appears and Black...  




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New Contributor
Posts: 7
Registered: ‎05-31-2013
My Device: Z10
My Carrier: o2 ireland

Re: Can't open BlackBerry world

Tried numerous times, no effect whatsoever, also tried to use back door through BlackBerry games obviously without luck as well.

Posts: 90,644
Likes: 23,983
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't open BlackBerry world

Greg_Z, can you connect to a wifi hotspot & test BlackBerry World?




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New Contributor
Posts: 7
Registered: ‎05-31-2013
My Device: Z10
My Carrier: o2 ireland

Re: Can't open BlackBerry world

It works OK with WiFi

Posts: 90,644
Likes: 23,983
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't open BlackBerry world

Great, thanks. So that tells me there is some issue with your mobile network connection.

With Wifi connected, do you see the BlackBerry logo on the home screen in the top right corner next to the mobile network or Wifi symbol?

What about when wifi is not connected?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 7
Registered: ‎05-31-2013
My Device: Z10
My Carrier: o2 ireland

Re: Can't open BlackBerry world

I can see BlackBerry logo when connected to mobile network. If wifi is not connected I cannot open BBW either

Highlighted
Posts: 90,644
Likes: 23,983
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't open BlackBerry world

Greg, check with O2, and see if for some reason you have a odd data plan, you only need a generic data plan for the Z10, not an iPhone or BlackBerry specific plan.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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