Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Downloaded Applications

Reply
Highlighted
Super Contributor
Posts: 289
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Purchase Proof - No Receipts Sent

Dear BlackBerry Support Community 

 

I am sure that I had spoken of this problem via another post earlier this year.

 

I have just tried to apply for a refund the an application I purchased today, but I am being asked for an receipt number.

 

Since I upgraded my phone in March this year, I have never received any emails telling me that my purchase has been completed and confirmed.

 

The only time I get to know of my purchase is when I receive my bank statement.

 

When I had my BlackBerry Torch 9800, I always received an email to confirm my purchase immediately.

 

Is there anyone who can direct me to have this corrected.

 

I will be looking forward to your replies.

 

Yours sincerely 

JT Valerie

JTValerie