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Posts: 2
Registered: ‎09-26-2013
My Device: curve 8520
My Carrier: idea

APP WORLD NOT WORKING

Hi guys
Okay I have a BB Curve 8520 and when I click on my app world it just says "blackberry app world is having trouble connecting to the blackberry app world server, verify your network connections and try again" then if I wait a few seconds another box comes up saying "BLACKBERRY ID ,app world requires the latest version of Blackberry ID" then there is 2 boxes saying CLOSE & UPDATE - when I press update it doesn't even get past 0% before it comes up with "sorry the software update server is unavailable, please try again later"then there's 2 boxes again saying CLOSE & RETRY when press retry it just flashes on 0% and back to retry so when press close it says "Blackberry identity installation failed, please try again later. (80002)...Oh yh also I've noticed that if I got Device>Blackberry ID, it says "unable to update blackberry Id account information while offline" so it won't let me change any details at all not even my name, but I can sign in fine on the website itself....
The BB Curve 8520 is running OS version 5 and app world is version 4.0.0.65....
I have tried a device wipe with no joy and I have tried changing the tic/pan to internet etc still no joy, I have even tried deleting app world and reinstalling but still the same oh and I have tried a battery pull too ???
Can some 1 please help me.

Posts: 89,466
Likes: 23,786
Solutions: 6,122
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: APP WORLD NOT WORKING

Do you have a BlackBerry data plan on your mobile provider account?




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