If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Contributor
mitcheubanks
Posts: 15
Registered: ‎12-22-2011
My Device: Z10
My Carrier: Verizon
Accepted Solution

App World icon disappeared after upgrade

After updating App World to 3.1.4.25, the icon disappeared from my home screen. It's not hidden, and I've tried reinstalling and battery pulls.

Verizon 9650, v6.0.0.719
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,604
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: App World icon disappeared after upgrade

Hello!

Here is a KB that discusses that error:

  • KB28974 BlackBerry App World icon is missing

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
mitcheubanks
Posts: 15
Registered: ‎12-22-2011
My Device: Z10
My Carrier: Verizon

Re: App World icon disappeared after upgrade

No luck. This KB is not applicable to my situation. The application IS downloaded, the icon is NOT hidden, and the version number of App World is way past that old KB.

Verizon 9650, v.6.0.0.719
Please use plain text.
New Contributor
Beached_Whaale7
Posts: 5
Registered: ‎07-21-2012
My Device: Blackberry Curve 9300
My Carrier: Rogers

Re: App World icon disappeared after upgrade

http://ca.m2.yahoo.com/r/rogersca/search?p=blackberry+ap
+world&.sep=newhome&x=0&y=0

All you have to do is click "Download" and you should be able to re-download it, free of charge.
Please use plain text.
New Contributor
Beached_Whaale7
Posts: 5
Registered: ‎07-21-2012
My Device: Blackberry Curve 9300
My Carrier: Rogers

Re: App World icon disappeared after upgrade

http://mobileapps.blackberry.com/devicesoftware/index.do

Or go straight to this one. :smileyvery-happy: I hope this works for you.
Please use plain text.
Contributor
mitcheubanks
Posts: 15
Registered: ‎12-22-2011
My Device: Z10
My Carrier: Verizon

Re: App World icon disappeared after upgrade

This solution was worse, as I still don't have the icon and downloading App World from whatever that link was seems to have destabilized my device somewhat.

Verizon 9650, v6.0.0.719
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,604
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: App World icon disappeared after upgrade

Please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
mitcheubanks
Posts: 15
Registered: ‎12-22-2011
My Device: Z10
My Carrier: Verizon

Re: App World icon disappeared after upgrade

No dice.

I did notice this anomaly: After deleting App World, battery pulling, then downloading App World again, - but before the final battery pull - holding the BlackBerry button to show open apps showed something named "Payment API" with an icon like a credit card. Never seen that before.

Verizon 9650, v6.0.0.719
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,604
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: App World icon disappeared after upgrade

That is odd...like there is something lingering, left resident on your BB, that is impacting this. Have you looked through all installed apps and tried to decide if any are removable that might be causal? Otherwise, the next step might be a clean OS reload so as to then install all apps fresh and clean, including AW... Or you could try a Safe Mode boot, then remove and reinstall AW while in Safe Mode.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Beached_Whaale7
Posts: 5
Registered: ‎07-21-2012
My Device: Blackberry Curve 9300
My Carrier: Rogers

Re: App World icon disappeared after upgrade

If you can't figure it out, your best solution is to contact your service provider. OR contact Blackberry Management Services.
Please use plain text.