Downloaded applications for BlackBerry® Smartphones and Tablets

[mitcheubanks]

After updating App World to 3.1.4.25, the icon disappeared from my home screen. It's not hidden, and I've tried reinstalling and battery pulls.

Verizon 9650, v6.0.0.719

[sdgardne]

Hello!

Here is a KB that discusses that error:

• KB28974 BlackBerry App World icon is missing

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

[mitcheubanks]

No luck. This KB is not applicable to my situation. The application IS downloaded, the icon is NOT hidden, and the version number of App World is way past that old KB.

Verizon 9650, v.6.0.0.719

[Beached_Whaale7]

http://ca.m2.yahoo.com/r/rogersca/search?p=blackberry+ap
+world&.sep=newhome&x=0&y=0

All you have to do is click "Download" and you should be able to re-download it, free of charge.

[Beached_Whaale7]

http://mobileapps.blackberry.com/devicesoftware/index.do

Or go straight to this one. I hope this works for you.

[mitcheubanks]

This solution was worse, as I still don't have the icon and downloading App World from whatever that link was seems to have destabilized my device somewhat.

Verizon 9650, v6.0.0.719

[sdgardne]

Please try this sequence:

1) Remove AppWorld from your BB

• KB10040 How to view or remove installed applications on a BlackBerry smartphone
• If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

• http://blackberry.com/appworld/download
• Again, if it requests to reboot, do so.

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!

[mitcheubanks]

No dice.

I did notice this anomaly: After deleting App World, battery pulling, then downloading App World again, - but before the final battery pull - holding the BlackBerry button to show open apps showed something named "Payment API" with an icon like a credit card. Never seen that before.

Verizon 9650, v6.0.0.719

[sdgardne]

That is odd...like there is something lingering, left resident on your BB, that is impacting this. Have you looked through all installed apps and tried to decide if any are removable that might be causal? Otherwise, the next step might be a clean OS reload so as to then install all apps fresh and clean, including AW... Or you could try a Safe Mode boot, then remove and reinstall AW while in Safe Mode.

[Beached_Whaale7]

If you can't figure it out, your best solution is to contact your service provider. OR contact Blackberry Management Services.