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Bathi
Posts: 3
Registered: ‎09-06-2011
My Device: 9800
My Carrier: MTN

Application not dispalyed

Hi, I upgraded some applications and got this problem, Twitter doesn't wanna display its icon on the screen and the rest like whatsapp, wechat and etc doesn't wanna open @ all they show some error like error starting whatsapp: error loading module 'whatsapp' verify error. Pls help me cos I went to my carrier and they told me to upgrade to OS7 but they can't help me with that.
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Application not dispalyed

Hi Bathi,

 

Since you are receiving these errors with multiple applications, I would suggest first backing up all your data using the BlackBerry® Desktop Software and then performing a clean reload of your BlackBerry® Device Software. BlackBerry 7 is not available for your BlackBerry Torch 9800 smartphone, however the clean reload should resolve any software issue that may be causing this. For further steps, please see the following KB articles.

For Windows®:
"How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://blackberry.com/btsc/KB12487
"How to perform a clean reload of the BlackBerry Device Software for Windows" http://blackberry.com/btsc/KB11320
For Mac:
"Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software" http://blackberry.com/btsc/KB18776
"Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://blackberry.com/btsc/KB19915

Please test to make sure you no longer see these errors before restoring your backup file.
If that doesn't help, then the issue may be hardware related. In that case I recommend contacting your mobile network provider again for other options.

 

Let me know if that helps.


-FS


 


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