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New Contributor
cjsfarmer
Posts: 9
Registered: ‎03-24-2014
My Device: Z30
Accepted Solution

Apps thtat are listed for Z10 but not Z30?

I applied for a refund to see if anyone would pay attention to this little problem.  There is no way for me to ask someone to pay attention either at Blackberry or at Electronic Arts for "Battleship".  I recently upgraded from Z10 to z30 and found out that a little 99 cent app that is nicely done was listed for z10 but not for z30 so it didn't transfer.  Dumb on EA's part but dumb that when z30 was added to the BB10 group, it doesn't just get thrown in as "should work but isn't tested" or some such thing.  Let "the people" test it for you.  It's "built for blackberry" z10 already.  List it for z30 and let people get back to you.  Instead you just let me have my 99 cents back.  No Reply allowed.  Really? 

I need to pull my stock.  Feel free to add it back to my apps and Please, Please charge me the 99 cents!

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Developer
BBSJdev
Posts: 6,116
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: Apps thtat are listed for Z10 but not Z30?

Welcome to the forums.

 

I'm struggling to get the jist of what your problem is, is it that battleship doesn't work on a Z30, if so what is the problem?

Or is it that it doesn't work and you can't get your money back?

Or did you get your money back?

 

You are right about Built for BlackBerry, part of that program insists that the app must work on all devices, I'm surprised it doesn't.

 

 


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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New Contributor
cjsfarmer
Posts: 9
Registered: ‎03-24-2014
My Device: Z30

Re: Apps thtat are listed for Z10 but not Z30?

I couldn't tell if it works or not because it wouldn't show up in Blackberry World so I could download it to my z30.  In the list of compatible devices, z10 is listed by z30 is not.  -so it doesn't show up.  There's no option to download.

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New Contributor
cjsfarmer
Posts: 9
Registered: ‎03-24-2014
My Device: Z30

Re: Apps thtat are listed for Z10 but not Z30?

I applied for a refund to try to get somebody to pay attention to it.  Nobody did - they just refunded...

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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Apps thtat are listed for Z10 but not Z30?

They refunded....what's the problem?
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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Apps thtat are listed for Z10 but not Z30?

Wait, you applied for a refund for a game you couldn't even buy?

 

How weird is that.




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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Apps thtat are listed for Z10 but not Z30?

He bought for the Z10, switched to Z30 where it wasn't available. Got his money back.

At least that's how I understand it.
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New Contributor
cjsfarmer
Posts: 9
Registered: ‎03-24-2014
My Device: Z30

Re: Apps thtat are listed for Z10 but not Z30?

Dear Lord. I have 2 problems. One is technical, one is philosophical
1) I want EAs Battleship listed for z30 (because it's dumb that it's not)
2) I want a comments section for the refund form.
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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Apps thtat are listed for Z10 but not Z30?

[ Edited ]

I don't think our Lord is a member here, though I'm sure He watches everyone here. JSanders is the closest but he's surely not our Lord.

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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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Developer
BBSJdev
Posts: 6,116
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: Apps thtat are listed for Z10 but not Z30?

There should be a contact point listed on the BBW game page when you bought the game, did you at least try that?
Refunds are handled by the providers the likelihood of any comments getting back to the developer by this suggested route are slim to none.

If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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