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New Contributor
ColinE
Posts: 5
Registered: ‎12-14-2012
My Device: Bold9700
My Carrier: Orange

BB Messenger

I have updated BBM om my 9700 and now cannot access BBM. All I get is a white screen with the message "Associating BBM with your BlackBerry ID". - it never connects. I have a good internet connection.

 

Can anyone from BlackBerry help please

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Elite II
BillJ
Posts: 8,916
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BB Messenger

We're not from BlackBerry, we're users just like you.  However, I'd like to take a crack at your issue.

 

Start with a battery pull.  This is most likely just a software glitch that can be corrected with a battery pull.  To do this, remove your battery while your phone is powered on then replace it.

 

 

Let us know if that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
ColinE
Posts: 5
Registered: ‎12-14-2012
My Device: Bold9700
My Carrier: Orange

Re: BB Messenger

Thanks for the idea but unfortunately removal of the battery- a good long wait before reinserting makes no difference

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New Contributor
JamesHawks
Posts: 4
Registered: ‎12-15-2012
My Device: Bold 9900
My Carrier: T-Mobile UK

Re: BB Messenger

Try deleting and reinstalling BBM see if that helps sometimes due to size of the download it can be problamatic
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New Contributor
ColinE
Posts: 5
Registered: ‎12-14-2012
My Device: Bold9700
My Carrier: Orange

Re: BB Messenger

Thanks James,

There is no delete option for BBM as there is for third party apps, but I will review other problem feeds to see if that is possible. If you know how, please get back to me

 

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New Contributor
ColinE
Posts: 5
Registered: ‎12-14-2012
My Device: Bold9700
My Carrier: Orange

Re: BB Messenger

Ihave tried deleting BBM. There does not appear to be an option in the phone so I linked the phone with BlackBerry desktop softwear and using the install/remove option.

I received two error messages 

for

BBM Conversations and

BBMessenger

both messages were

BlackBerry® Desktop Software failed to validate your BlackBerry® device update.

Aborting install due to validation failure. Some packages contained unsatisfied dependencies.

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