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New Member
lmel_ca
Posts: 1
Registered: 02-06-2012
My Carrier: Telus

BB Protect restore - not all my data transfered

I recently upgraded phones and used Protect to back up all my data. When I chose restore on my new phone, I did not have any of my messanger contacts, previous emails, media, wifi settings, or apps transfer over.

 

My options were contacts, calendars, and text messages. How do I get the other information?

 

Thanks

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Forums Veteran I
Wolf359
Posts: 1,744
Registered: 12-29-2011

Re: BB Protect restore - not all my data transfered

Take a look here:

http://docs.blackberry.com/en/smartphone_users/deliverables/31983/Options_for_types_of_data_to_back_...

 

It doesn't back up bbm contacts, emails, media or apps.  not sure what happened to the WiFi profiles.

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